A growing provider of print, brand management, secure mailing, and enterprise communications services is currently looking to hire a Help Desk Support Technician to join its team in Phoenix, AZ. This is a full-time onsite role supporting a multi-location organization that is expanding its internal technology capabilities and investing in IT modernization initiatives.
The position will provide Tier 1 support across Microsoft technologies, business-critical applications, and specialized production equipment. This individual will assist employees across multiple sites, manage user onboarding and offboarding activities, maintain end-user hardware, and support workstation deployments and technology rollout projects as the organization continues enhancing its infrastructure and support operations.
Required Skills & Experience- 1+ years of Help Desk, Desktop Support, or IT Support experience
- Experience supporting Microsoft 365 environments
- Active Directory user administration and account management
- Windows 10 and Windows 11 troubleshooting experience
- Experience supporting desktop and laptop hardware
- Knowledge of monitors, docking stations, webcams, printers, and related peripherals
- Strong communication and customer service skills
- Ability to prioritize and manage multiple support requests
Desired Skills & Experience- CompTIA A+, Network+, or Security+ certification
- Experience with NinjaOne or a similar ticketing platform
- Basic networking knowledge
- Experience supporting printers or production-focused environments
- Interest in progressing toward Infrastructure or Systems Administration responsibilities
What You Will Be Doing
Tech Breakdown
- 70% Windows Desktop Support & Microsoft 365
- 20% Active Directory & User Administration
- 10% Hardware Deployment & IT Projects
- Daily Responsibilities
- 90% End-User Technical Support
- 10% Project Work & Team Collaboration
The Offer- Bonus eligible
- You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.