Help Desk Technician

The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.

What a Help Desk Technician does daily:

• Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user's satisfaction
• First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
• Provide support for Windows 10 Laptop/Desktop Operating Systems
• Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Analyze and resolve problems with core business applications
• Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)

Additional Responsibilities:

• Carries out duties assigned System Administrators or Director of Information Technology as required.