Title: Help Desk Technician
Location: Manchester, CT (On Site)
Salary: $55,000 - $60,000 (+Benefits)
About the Role
Our client is seeking a Help Desk Technician to provide technical support for a diverse client base. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent service to end users.
What You'll Do- Respond to support requests via phone, email, and ticketing systems
- Troubleshoot Windows workstations, Microsoft 365 applications, and common user issues
- Manage and update support tickets, ensuring accurate documentation and timely follow-up
- Assist with account administration, password resets, and user access management
- Support devices, printers, scanners, Wi-Fi connectivity, and other desktop technologies
- Help onboard and enroll devices into endpoint management platforms
- Perform basic network troubleshooting involving DNS, DHCP, and connectivity issues
- Identify potential security concerns and escalate when necessary
- Escalate complex technical issues to senior engineers while providing detailed troubleshooting notes
What We're Looking For- 1-3 years of experience in IT support, help desk, desktop support, or a similar technical role
- Strong troubleshooting skills in Windows environments
- Familiarity with Microsoft 365 applications and services
- Excellent customer service and communication skills
- Ability to work independently, prioritize tasks, and maintain detailed documentation
- Comfortable supporting users with varying levels of technical knowledge
- Eagerness to learn cloud technologies, cybersecurity, networking, and modern IT management tools
INDI