Highlights
Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution. A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
Numbers & Facts
| Location | Bellevue, Washington |
| Industry | Staffing/Employment Agencies |
| Salary | $30–$40 Per Hour |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1999 |
| Website | http://www.addisongroup.com/ |
Description
Title: Help Desk Technician
Location: Bellevue/Everett Split
Pay: $30-40/hr W-2
Job Type: 12 Month Contract
Schedules: 4 days per week onsite - split between Bellevue and Everett
Benefits: Medical, Dental, Vision and 401k
Per client requirements candidates must be US Citizens or Green Card Holders.
Must Haves:
- Experience with Active Directory.
- Experience with MDT or SCCM.
- Experience with Windows 10/11.
Responsibilities
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Inventory Receiving, & Tracking
- Fulfil software requests
- Business travel support
- Support users at Bellevue and Everett location.
- Assisting with onboarding as assigned
Areas for development include
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10\11 in a domain-managed environment
- A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
- General understanding of Multi-Factor Authentication methods.
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
About Company
Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative & HR, Engineering, Executive Search, Finance & Accounting, Healthcare, and IT sectors.
Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.
Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.
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