1st Level Support, CompTIA A+, CompTIA Network+, Consulting, Customer Experience, Customer Support/Service, Help Desk, IT Service Management (ITSM), Identify Issues, Microsoft Active Directory, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Onboarding, Problem Solving Skills, ServiceNow, Software Configuration Management, Software Installation, Support Documentation, Technical Support, User Account Administration, VPN (Virtual Private Network)
LOCATION
Aurora, CO
POSTED
16 days ago
Title: Help Desk Technican Location : Remote, US Target Start Date : 7/27 Type: (C, CTH, D) C Pay Rate / Salary (Ranges OK) : $35/hr
Position Summary The Help Desk Technician provides first-line technical support for end users by resolving hardware, software, account, and Microsoft 365 issues. This role is ideal for someone who enjoys solving problems and delivering an exceptional customer experience.
Responsibilities
Provide Tier 1 technical support via phone, email, and remote tools
Troubleshoot Windows, Microsoft 365, VPN, and hardware issues
Manage user accounts, password resets, and MFA requests
Install and configure software and devices
Document support requests and resolutions in the ITSM platform
Escalate complex issues when appropriate
Support onboarding, offboarding, and end-user technology needs
Qualifications
2+ years of Help Desk or IT Support experience
Experience supporting Windows 10/11 and Microsoft 365
Knowledge of Active Directory or Entra ID
Experience using ServiceNow or similar ticketing systems
Strong customer service, communication, and troubleshooting skills
Preferred
CompTIA A+, Network+, or Microsoft certifications
Experience with Intune or Microsoft Endpoint Manager
Experience supporting remote users
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