Role and Responsibilities
This position serves as the initial point of contact for troubleshooting all I.T. user support issues. You will be a member of a team whose responsibilities include processing support tickets with priority-based responses and routing to appropriate groups where necessary. Support tasks include support of desktop computers, tablets, printers and mobile devices; Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic technical documentation and knowledge articles.
Preferred Skills
Customer Service Mindset based upon customer satisfaction through professional communication.
Respond to and diagnose problems including problem recognition, research, isolation, and resolution steps.
Experience in supporting Windows, Mobile and Printing devices.
Setup of new users across our various applications such as Oracle and Office 365.
Configuration deployment using Microsoft Endpoint Manager (Intune).
Understanding of network basics including cabling and IP addressing.
Creation and updating of technical documentation.
Experience of remotely supporting customers and using a ticket-based system.
Excellent oral and written communication skills.
Qualifications and Education Requirements
Required: Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years of related experience.
Strong Service Attitude
Spanish speaking is a plus.
Additional Notes
This position will be included in the department on-call rotation to assist with high priority calls.
Shift
First Shift (United States of America)