IDR is seeking a Help Desk Support Specialist 3 to join one of our top clients for an opportunity in Atlanta, GA. This role supports end users through a mix of in-person and remote troubleshooting, focusing on Tier I/Tier II service delivery and strong customer service. The ideal candidate is hands-on with modern Windows desktop environments and thrives in a fast-paced, service-oriented setting.
Position Overview for the Help Desk Support Specialist 3:
- Provide Tier I and Tier II technical support to end users via desk-side, phone, email, and remote tools
- Troubleshoot and resolve issues across Windows workstations, Microsoft 365, and common end-user applications
- Administer and support user access and resources (e.g., Active Directory and collaboration tools)
- Support hardware and peripherals including printer setup, print server-related support, and toner replacement
- Document incidents, resolutions, and procedures while contributing to reporting and service improvements
Requirements for the Help Desk Support Specialist 3:
- 3+ years of desktop/end-user support experience (both in-person/desk-side and remote support)
- Strong experience supporting Windows 10/11, Microsoft 365, and Adobe (or comparable enterprise productivity tools)
- Working knowledge of Active Directory administration and troubleshooting (users, access, password/account issues)
- Experience with ServiceNow (or similar ITSM tool) for incident/request tracking and documentation
- Experience with desktop imaging and inventory management practices in an enterprise environment
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.