We're looking for a Help Desk Support & Automation Specialist for an onsite role in Columbia, SC.
Skills & Qualifications:
- 10 years of experience using ticketing software; experience with any ticketing platform is acceptable
- 10 years of IT troubleshooting, help desk, and/or technical support experience
- Experience with network-to-endpoint issues
Preferred Skills:
- Experience with:
- PowerShell, Power Automate, or the Microsoft Power Platform
- Developing AI-enabled workflows or other automation
- Endpoint management
- Microsoft Intune
Key Responsibilities:
- Serve as a first point of contact for help desk requests and rotating call queue coverage
- Troubleshoot network, endpoint, and user access issues
- Perform password resets and assist users with common technical problems
- Support staff in education, medical, and facility operations
- Record, track, and resolve requests using a ticketing system
- Work with the Help Desk Manager to capture existing processes and operational knowledge
- Create and maintain clear SOPs, workflows, and support documentation
Education/Certifications:
- Bachelor's degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate Degree)
- Microsoft MD-102 certification
Ideal Candidate:
The ideal candidate will have extensive experience in IT troubleshooting, help desk, and technical support, with a strong background in using ticketing systems. They should be proficient in network-to-endpoint issue resolution and have a keen interest in automation using tools like PowerShell and Microsoft Power Platform. Experience in endpoint management and holding a Microsoft MD-102 certification is highly desirable. Additionally, the candidate should be adept at creating SOPs and documentation and possess excellent communication skills to support cross-training and help desk consistency.
The salary range for this position is $40,000 - $55,000.
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY
AAP, EEO
# 26-00567