Help Desk Support & Automation Specialist

A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work. Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree).

DPP is seeking a Help Desk Support & Automation Specialist for an opportunity with our client in Columbia, SC.
 
Work Location: Onsite in Columbia, SC
Duration: 6 months with possibility of extension
Terms: W2 Contract
Candidate Location: Must be a current SC resident
 
Position Summary:

• Seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support.
• The position supports staff in education, medical, and other facility operations.
• The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations.
• A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work.
• The selected candidate must complete the facility’s required background screening before starting.
• This is an onsite desk-based position at a heavily secured facility.
• The role does not involve travel or overnight work.

Responsibilities:

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Required Qualifications:

• 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience with network-to-endpoint issues.
• Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree).

Preferred Qualifications:

• Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
• Experience developing AI-enabled workflows or other automation.
• Endpoint management experience.
• Microsoft Intune experience.
• Microsoft MD-102 certification.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
 
Interested? Learn more:
Click the apply button to learn more about this position (#26-01424).
 DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D