SYSTEMTEC is seeking a Help Desk Support & Automation Specialist for a on-site opportunity for candidates in Columbia, SC.Candidate will provide frontline technical support by troubleshooting network, hardware, software, and endpoint issues while managing help desk requests in a secure operational environment. The role will also work closely with IT leadership to document procedures, improve support workflows, assist with staff training, and identify opportunities to implement automation and streamline daily operations.
Required Qualifications of the Help Desk Support & Automation Specialist:
- Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
- Minimum of 10 years of experience using ticketing systems; experience with any ticketing platform is acceptable.
- At least 10 years of experience in IT troubleshooting, help desk support, or technical support.
- Experience troubleshooting network connectivity issues and problems involving endpoint devices.
- Bachelor's degree or equivalent relevant experience. Candidates with a high school diploma must have an additional four years of relevant experience; candidates with an associate's degree must have an additional two years of relevant experience.
- Strong analytical, problem-solving, communication, and customer service skills.
- Ability to document technical processes and work collaboratively with IT management and support personnel.
- Must be a current South Carolina resident. Relocation is not permitted.
- Must successfully pass required facility screening, including criminal history check, five-panel drug screening, and credit report.
Preferred Skills/Experience of the Help Desk Support & Automation Specialist:
- Experience with PowerShell, Power Automate, or Microsoft Power Platform.
- Background developing AI-enabled workflows or implementing process automation solutions.
- Experience with endpoint management and Microsoft Intune.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
- Experience creating SOPs, technical documentation, and standardized support workflows.
Responsibilities of the Help Desk Support & Automation Specialist:
- Provide first-line technical assistance and participate in rotating help desk call queue coverage.
- Troubleshoot network connectivity, endpoint, hardware, software, password, and user access issues.
- Log, track, prioritize, and resolve support requests through a ticketing system.
- Collaborate with IT leadership to document existing processes, develop SOPs, and maintain operational support documentation.
- Assist with staff cross-training and promote consistent help desk procedures and service delivery.
- Identify opportunities to automate recurring tasks, improve workflows, and support endpoint management initiatives.
Work Location: 100% on-site.Columbia, SC.
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.
***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***