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Help Desk Specialist

Sunrise Systems Inc

  • Maricopa County, AZ
  • 1 day ago

    Highlights

    Seeking a Help Desk Specialist to provide Tier 1/Tier 2 technical and application support for the Human Services Department’s Microsoft Dynamics 365 system. Create knowledge-base articles, SOPs, user guides, FAQs, and training materials.

    Numbers & Facts

    LocationMaricopa County, AZ
    IndustryStaffing/Employment Agencies
    Company Size100 to 499 employees
    Year Founded1990
    Websitehttp://www.sunrisesys.com/

    Description

    Job Title: Help Desk Specialist
    Job Id :26-04982
    Location: Phoenix ,AZ
    Duration:04 Months on W2 Contract
     
    Job Description:
     
    Seeking a Help Desk Specialist to provide Tier 1/Tier 2 technical and application support for the Human Services Department’s Microsoft Dynamics 365 system.
     
    Responsibilities:
     
    • Serve as first point of contact via phone, tickets, and email.
    • Troubleshoot and resolve Tier 1/Tier 2 incidents and service requests.
    • Support Microsoft Dynamics 365 and other business applications.
    • Handle account access, permissions, password resets, and unlocks.
    • Document incidents, troubleshooting, resolutions, and escalations.
    • Triage technical, application, data, security, and business-process issues.
    • Assist with system implementations, upgrades, migrations, and technology changes.
    • Create knowledge-base articles, SOPs, user guides, FAQs, and training materials.
    • Provide end-user training as needed.
     
    Required Qualifications:
     
    • 2 years of recent Tier 1 technical help desk experience.
    • High school diploma or GED.
    • Experience with troubleshooting and end-user support.
     
    Preferred:
     
    • Associate’s degree or higher in Computer Science/related field.
    • CompTIA A+, HDI Support Center, or Microsoft certification.
     
    Additional Requirements:
     
    • Valid Arizona driver’s license.
    • Ability to obtain Arizona DPS Level 1 Fingerprint Clearance Card.
    • Background check required; drug screen not required.
    • Assignment duration: 3–4 months.
     
    Contact:
    Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com

    About Company

    Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

    We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

    Our collective business experience spans over two and a half decades and ranges from:

    • Business, management, and technical fields
    • Information technology consulting and software solutions.
    • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
    • Motivating technology staff and establishing partnerships with Fortune 500 companies

    Sunrise Systems has a vast range of competence in:

    • Design, development, and support of cloud-based solutions from simple to highly complexed
    • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
    • Data processing and data migration
    • Application re-engineering and platform migration
    • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.

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