Develops a strong understanding of company products sold, equipment, requirements, and objectives to ensure customers are provided with high-quality support and satisfaction (including 4G modems and routers). Maintains a high degree of end-user support ensuring equipment, software, communications, and training are sufficient for all end-user needs.
Numbers & Facts
Location
Omaha, Ne Or Lincoln, Ne, NE
Description
Help Desk Specialist Remote or Hybrid Onsite Omaha, NE or Lincoln, NE
Direct Hire
Terrific opportunity to be part of a transformative, state-of-the-art enterprise technology environment. Please apply with CSS to explore a fit for this fast-moving, rich opportunity! Help Desk with growth path- hiring all levels. Our client opportunity provides a structured path with regular recognition and growth including certificate bonuses and training.
Core Responsibilities:
Provides Level 1, 2 and 3 help desk support of national clients via phone
Configures, installs, and troubleshoots PC systems, peripherals, and 4G wireless routers
Provides helpdesk and technical support for customers online, via email, and over the phone
Maintains a high degree of end-user support ensuring equipment, software, communications, and training are sufficient for all end-user needs
Configures and tests customer purchased equipment before shipment
Creates and manages tickets on the helpdesk system
Develops a strong understanding of company products sold, equipment, requirements, and objectives to ensure customers are provided with high-quality support and satisfaction (including 4G modems and routers)
Adheres to internal procedures and suggest improvements if needed
Provides weekend/after-hours emergency coverage when needed and scheduled (On-call rotation)
Maintains and projects professionalism when speaking/interacting with customers
Additional Information:
Start Date: ASAP
Remote or hybrid onsite
Assignment Length: Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer