id='p1746_'>Help Desk Specialist Level II JobID: 1746
Position Type:
Technology/Computer Technician
Date Posted:
8/25/2026
Location:
District
Date Available:
09/08/2026
Closing Date:
9/9/26 or Until Filled
Additional Information: Show/Hide
Help Desk Specialist Level II
Qualifications:
- Proficiency with various platforms used within the organization, including Mac, Windows, Google, iOS, Android, and Chrome OS.
- Technical certification and/or degree preferred; A+, Microsoft, Apple, and/or Network certifications desirable.
- Ability to troubleshoot, repair, and maintain hardware, software, peripheral devices, and identify network issues.
- Demonstrated understanding of computer networks, enterprise systems, and system integration.
- Proficient in using remote technologies to resolve issues.
- Strong analytical skills with the ability to collect and analyze data, problem-solve, and make informed decisions.
- Service-oriented mindset with a flexible and adaptable personality.
- Strong attention to detail in all tasks.
- Effective verbal and written communication skills.
- Must undergo a criminal history check and provide proof of US citizenship or legal alien status.
Responsibilities:
- Manage and respond to help desk tickets according to the Director of Technology's guidelines.
- Lead and collaborate with Help Desk Specialist Level I to effectively resolve support tickets and manage various projects.
- Provide on-site support at different locations as required.
- Troubleshoot and perform hardware repairs and software/system upgrades as necessary and appropriate.
- Support audiovisual equipment.
- Install and maintain computers, printers and related technology.
- Execute projects as delegated by the Director of Technology.
- Maintain current system integrations and implement additional integrations as identified and approved; including but not limited to Powerschool, Google, LinkIt!, IEPDirect, MDR, MDM and other programs as necessary.
- Be available outside of normal business hours, including evenings and weekends, based on district needs.
- Maintain confidentiality in all aspects of the role.
- Adhere to all district policies and regulations.
- Undertake other duties and responsibilities as assigned by the Director of Technology, School Business Administrator/Board Secretary, or Superintendent of Schools.
Terms of Employment:
- 12 Month position
- Non-Affiliated staff member
- Salary starting from $50,000 (commensurate with experience)
- Full time staff are eligible for Medical, Prescription and Dental benefits
- Sick, Personal and Vacation days are included
- Tuition reimbursement options
Please visit www.nburlington.com/apply to complete the application.
Deadline:
September 9, 2026 or Until Filled