Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City, Missouri. The Help Desk Specialist will provide first-level technical support and troubleshooting for end users accessing a large-scale enterprise network environment. This is a great position to get your foot in the door in a cleared IT environment.

Responsibilities for the Help Desk Specialist include:

• Provide Tier I technical support for end users, resolving issues related to hardware, software, and network connectivity
• Troubleshoot and support devices including laptops, desktops, printers, and mobile devices
• Assist users with Microsoft Office Suite, Outlook, and video teleconferencing (VTC) tools
• Document, track, and resolve service tickets in accordance with service level agreements
• Escalate complex technical issues to higher-tier support teams as needed

Required Qualifications for the Help Desk Specialist include:

• 0-6 months of experience in IT support, help desk, or related field
• Experience supporting desktop environments, Microsoft Office Suite, and basic networking issues
• Strong troubleshooting, communication, and customer service skills
• CompTIA Security+ (Sec+) certification required
• Active Secret Clearance required

Compensation for the Help Desk Specialist include:

• Salary Range: $60,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

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