1st Level Support, Administrative Skills, Analysis Skills, Communication Skills, CompTIA Security+, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Government, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Laptop PC, Legal, Microsoft Office, Microsoft Outlook, Mobile Devices, Network Administration/Management, Network Connectivity, Network Support, Printers, Resolve Customer Issues, Search Engine Optimization (SEO), Secret Clearance, Service Level Agreement (SLA), Technical Support, Videoconferencing
LOCATION
Kansas City, MO
POSTED
9 days ago
Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City, Missouri. The Help Desk Specialist will provide first-level technical support and troubleshooting for end users accessing a large-scale enterprise network environment. This is a great position to get your foot in the door in a cleared IT environment.
Responsibilities for the Help Desk Specialist include:
Provide Tier I technical support for end users, resolving issues related to hardware, software, and network connectivity
Troubleshoot and support devices including laptops, desktops, printers, and mobile devices
Assist users with Microsoft Office Suite, Outlook, and video teleconferencing (VTC) tools
Document, track, and resolve service tickets in accordance with service level agreements
Escalate complex technical issues to higher-tier support teams as needed
Required Qualifications for the Help Desk Specialist include:
0-6 months of experience in IT support, help desk, or related field
Experience supporting desktop environments, Microsoft Office Suite, and basic networking issues
Strong troubleshooting, communication, and customer service skills
CompTIA Security+ (Sec+) certification required
Active Secret Clearance required
Compensation for the Help Desk Specialist include:
Salary Range: $60,000 depending on experience
Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
#LI-JM1 #LI-ONSITE
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