Help Desk Specialist

Responsibilities: for the Help Desk Specialist include: Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operations environment. Troubleshoot and resolve hardware, software, application, network, and connectivity issues. Monitor, prioritize, and track support incidents through ticketing and monitoring tools to ensure timely resolution. Support mission operations by maintaining system availability, assisting with mission initialization activities, and supporting operational testing environments. Escalate complex technical issues to senior engineers and SMEs while documenting solutions, trends, and operational reports. Required Qualifications for the Help Desk Specialist include: 2-8 years of experience supporting enterprise help desk, NOC, systems administration, or technical support environments. Experience supporting Windows-based systems, applications, networking infrastructure, and secure communications environments. Strong troubleshooting, analytical, documentation, customer service, and communication skills; familiarity with TCP/IP, DNS, VPNs, routing, and switching. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred. Active Secret Clearance Shifts: Shift 1: 6:00 AM to 2:00 PM Shift 2: 2:00 PM to 10:00 PM Shift 3: 10:00 PM to 6:00 AM Qualifications: for the Help Desk Specialist include: 2-8 years of experience supporting enterprise help desk, NOC, systems administration, or technical support environments. Experience supporting Windows-based systems, applications, networking infrastructure, and secure communications environments. Strong troubleshooting, analytical, documentation, customer service, and communication skills; familiarity with TCP/IP, DNS, VPNs, routing, and switching. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred. Active Secret Clearance Shifts: Shift 1: 6:00 AM to 2:00 PM Shift 2: 2:00 PM to 10:00 PM Shift 3: 10:00 PM to 6:00 AM Compensation: for the Help Desk Specialist include: Salary Range: $30.00 - $44.00/hr depending on experience and shift Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law #LI-JM1 #LI-Onsite