Help Desk Specialist - 160035

Responsibilities: : • Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment • Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems • Collaborate with employees and leadership to diagnose and resolve IT problems • Support daily operations of the Enterprise Service Desk • Manage service tickets, run scripts, answer incoming calls, and meet established service metrics Required Qualifications: • Active Secret Clearance • At least 1 year of IT support experience • IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent) • Hands‑on experience with troubleshooting, ticketing tools, and general IT support Qualifications: : • Active Secret Clearance • At least 1 year of IT support experience • IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent) • Hands‑on experience with troubleshooting, ticketing tools, and general IT support Compensation: & Benefits: • Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required • Salary range: $50,000-$55,000 annually