| Location | (Remote) |
| Job Type | Full-time |
| Salary | $1,000–$1,500 Per Month |
Job Title: Help Desk / Service Desk Technician (Tier 1-2)
Location: Remote
Job Type: Full-time
About the Role
On behalf of our client. We are seeking a Help Desk / Service Desk Technician (Tier 1-2) who will be the first point of contact for client users, resolving everyday IT, Microsoft 365 and phone issues quickly and keeping every ticket clean and documented.
● Answer calls, emails and portal tickets; triage, prioritize and resolve within SLA
● Microsoft 365 user admin: accounts, licenses, MFA, mailboxes, Teams, OneDrive and SharePoint access
● Troubleshoot Windows and Mac workstations, printers, Wi-Fi and line-of-business apps
● First-line 3P VoIP support: handsets, voicemail, call forwarding and basic routing changes
● Onboard and offboard client users and set up new devices
● Patch, antivirus and backup alert follow-up from RMM tools
● Document fixes and client details in the PSA and documentation platform
● Escalate to the Systems Engineer with clear notes when an issue is beyond Tier 2
● Follow HIPAA privacy rules when working in healthcare client environments.
Must Have:
● Required: 1-3 years of help desk or MSP experience; strong Windows and Microsoft 365 skills; clear, patient phone manner
● Preferred: CompTIA A+ or Network+; Microsoft 365 Fundamentals or Endpoint Administrator; experience with a PSA/RMM; Spanish-English bilingual (proposed, given the South Florida client base).