Highlights
Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites. Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support.
Numbers & Facts
| Location | Beaver Dam, WI |
| Industry | Financial Services |
| Salary | $50,000–$75,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
Help Desk Representative | Permanent | No Sponsorship Available
We are supporting a great client as they look to add a new Help Desk team member to their growing team.
BENEFITS & COMPENSATION
- Compensation: $50,000-$75,000 per year
- PTO: 3+ weeks - year 1
- Retirement: 401(k) w/ a match - 100% vested immediately.
- Medical: Several plans available - eligible to enter plan on the first of the month after 30 days.
RESPONSIBILITIES FOR THE HELP DESK REPRESENTATIVE
- Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
- Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
- Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
- Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support
- Administer Microsoft 365 licensing, identity, and end-user account management
- Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
- Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost
PREFERRED EXPERIENCE FOR THE HELP DESK REPRESENTATIVE
- Support the organization by responding to level 1 and level 2 tasks
- Provision devices, decommission hardware, deploy machines, maintain devices and keep them current
- Foundational understanding of servers, VOIP services, security, networking, etc.
Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.
#LI-TF4 #INSEP2026
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
