Help Desk Lead - Northwest Florida State College

Location: Niceville, FL Category: Professional Job Type: Full-time Posted On: Tue Sep 29 2026 Job Description:

• Lead daily Help Desk operations and coordinate support activities for full-time and part-time Help Desk staff.
• Monitor ticket queues and ensure timely response and resolution of incidents.
• Serve as the primary escalation point for complex technical issues.
• Coordinate assignment of service requests and workloads among support personnel.
• Monitor service levels, response times, and customer satisfaction metrics.
• Develop and maintain Help Desk procedures, documentation, and knowledge base resources.
• Provide advanced troubleshooting for des... more...