job Title: HDS3-IBHRS/ Help DeskLocation: Des Moines, IA 50309 The Iowa Department of Health and Human Services (“Customer”) seeks support for users of the Behavioral Health Reporting System (IBHRS). Daily support of HHS BHRS help desk needs.
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- ·Ability to provide excellent customer service
- ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- ·Experience in Help desk support
- ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- ·Experience with ticketing applications and escalation procedures
Required Skills:
- Ability to provide excellent customer service
- Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers
- Experience in help desk support
- Ability to handle requests in a timely manner via phone, email, employee self-service, citizen portal, or walk-in
- Experience with ticketing applications and escalation procedures
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We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.Our VisionInteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.