Help Desk / Desktop Support Technician (Tier 1)

About the opportunity

SerKy Consulting is building a pipeline of Help Desk / Desktop Support Technicians (Tier 1) for upcoming contract and contract-to-hire assignments with clients across the United States. Assignments may be on-site, hybrid, or remote depending on the client. Apply once and our recruiters will match you to openings that fit your skills, location, and schedule as they come in. This is a strong entry point into a growing IT career.

What you will do

• Answer and resolve help desk tickets by phone, email, chat, and in person
• Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals
• Support Microsoft 365 (Outlook, Teams, OneDrive) and reset passwords and accounts in Active Directory
• Set up, image, and deploy new computers and equipment for new hires
• Document every issue and fix clearly in the ticketing system
• Escalate complex issues to Tier 2 / network teams with complete notes

Assignment details

• Type: Contract and contract-to-hire
• Location: Multiple locations across the U.S.; on-site, hybrid, and remote assignments
• Pay: typically $20–$26 per hour, based on experience and local market
• Schedule: Full-time, weekday business hours (some assignments may include evening or weekend coverage)

What you need

• 1–3 years of help desk, desktop support, or IT customer service experience (internships and military IT count)
• Solid troubleshooting skills on Windows 10/11 and Microsoft 365
• Basic understanding of Active Directory, networking (IP, DNS, Wi-Fi), and printers
• Clear, patient communication with non-technical users
• Reliable transportation for on-site roles, or a quiet workspace and reliable internet for remote roles; ability to lift up to 25 lbs for on-site work
• Ability to pass a background check (and drug screen if the client requires it)

Nice to have

• CompTIA A+, Network+, or Google IT Support certificate
• Experience with ServiceNow, Zendesk, Freshservice, or similar ticketing tools
• Exposure to Intune, Azure AD / Entra ID, or remote support tools

Why SerKy

• Weekly or bi-weekly pay with direct deposit
• A recruiter who knows you by name and keeps you updated
• Access to more IT and tech roles as you grow your skills
• Apply once — we'll match you to future openings that fit