Highlights
The Help Desk Coordinator will assist customers with computer and application issues by determining the root cause of problems and performing the necessary functions to resolve them. The ideal candidate will have strong computer knowledge, excellent communication skills, and experience supporting and troubleshooting various Microsoft applications.
Numbers & Facts
| Location | Trenton, NJ (Remote) |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
Description
Title: Help Desk Coordinator
Location: Trenton, NJ (position is fully remote after training.)
Duration: 6+ months
Notes:
- Location: Remote
Work Schedule: Monday Friday, 2:00 PM 10:00 PM
Workweek: 35 hours
Training: Monday Friday, 8:30 AM 4:30 PM
Training Location: 25 Market St., Trenton, NJ
Training Requirement: First several weeks will be conducted onsite; position is fully remote after training.
The Help Desk Coordinator will assist customers with computer and application issues by determining the root cause of problems and performing the necessary functions to resolve them.
The ideal candidate will have strong computer knowledge, excellent communication skills, and experience supporting and troubleshooting various Microsoft applications. The analyst must be able to communicate positively with end users and explain technical information in a clear and understandable manner.
The candidate should be comfortable working in a fast-paced, iterative, deadline-driven environment and demonstrate the ability to organize, prioritize, and meet established deadlines.
The analyst will adhere to established Help Desk IT policies, procedures, and standards and ensure conformance with information systems goals and procedures.
Education
- 2-year college degree or equivalent technical study preferred.
- Training on Client procedures and systems will be provided.
- Training on Client mainframe systems will be provided.
- Knowledge of Microsoft Windows 10.
- Knowledge of Microsoft Windows Server.
- Knowledge of Active Directory.
- Knowledge of Microsoft Office 365.
- Experience using Microsoft Excel, Word, and Visio.
- Strong verbal and written communication skills.
- Ability to troubleshoot computer and application issues.
- Ability to explain technical information to non-technical end users.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Strong organizational and prioritization skills.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and service requests, including actions taken to resolve them.
- Provide first-response Help Desk support to customers and users.
- Troubleshoot and resolve technical problems and fulfill user requests whenever possible.
- Provide assistance with site support and project-specific assignments.
- Provide support for Client business applications.
- Provide follow-up status updates to end users in accordance with established support policies and procedures.
- Ensure closed problems and service requests are adequately documented.
- Identify the root cause of issues and perform the appropriate troubleshooting and resolution steps.
- Follow established IT policies, procedures, standards, and information systems goals.
- Experience with customer service
- Experience working in a position requiring a calm demeanor when dealing with upset users
- Data entry experience
- Experience using email, including Microsoft Outlook
- Experience with Microsoft Excel
- Experience with Microsoft Word
- Experience with Microsoft Visio
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.
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