Highlights
The Candidate shall provide user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (printers) installation/replacement; interfaces with mainframe, LANs, Networks, provides analysis support for such requirements. Job Title Help Desk Coordinator/Inter - Tier 1 Job Type Full-time Education Some College Coursework Completed Career Level Experienced (Non-Manager) Category Information Technology Job Description 10 position in Texas.
Numbers & Facts
| Location | Lackland A F B, TX |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2000 |
Description
Job Title
Help Desk Coordinator/Inter - Tier 1
Job Type
Full-time
Education
Some College Coursework Completed
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Description
- 10 position in Texas
- 1 position in Florida
The Candidate shall provide user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (printers) installation/replacement; interfaces with mainframe, LANs, Networks, provides analysis support for such requirements. The Candidate shall provide support to over 2,200 users and 5,000 pieces of equipment.
The Candidate shall conduct on-the job orientation, demonstrates how to operate equipment, loads new software releases, and assists functional users with any system problems they may encounter.
The Candidate shall perform Start Up, Power Off, Shutdowns and Power Failure Recovery procedures when required.
The Candidate shall operate the computer consoles, following prescribed scheduled work sheet instructions. Responds to basic console message error halts and report unusual occurrences to appropriate personnel. Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems.
The Candidate shall monitor and respond to hardware, software, and network problems on both NIPR and SIPR utilizing hardware and software testing tools and techniques.
The Candidate shall provide customer assistance support in setting up computers and/or installing software packages, when required. This includes loading the most current SDC image prior to assigning to a user.
The Candidate shall install and test VPN capability and ensure laptops are tested to ensure wireless capability is installed and operational.
The Candidate shall replace toner, fuser and transfer kits in printers.
The Candidate shall submit and track Remedy tickets (or current method) to the 502 CS for troubleshooting outside their realm.
The Candidate shall update all tickets assigned to him/her with full description of problem, and complete resolution.
Job Requirements
Minimum Experience/Requirements
- Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician.
- Two (2) years’ experience with: PC Network, Windows OS and Active Directory.
- Shall be DoD 8570 certified at the IAT Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA, GIC SP, GSEC, Security, or SSCP.
Estimated Workload
- Keeps stock/maintains printer paper/toner maintenance, provides a toner inventory monthly.
Provides touch maintenance of Desktops/Laptops, approximately 1,000 tickets per year
Travel
About Company
Global Commerce & Services, LLC (GCS) is an Information Technology company founded in 2000. The company has provided services in the areas of Systems Engineering and Integration, Software Development, Information Assurance, Cyber Security, Network Support, and Program/Project Management. Our clients include Department of Agriculture, Department of Navy, Department of Army, U.S. Peace Corps and Defense Information Systems Agency. We focus on translating business needs into technology solutions. We understand how crucial it is for organizations and agencies to make the right investment in technology, and that is why GCS partners with clients to provide value added solutions that meet individual business requirements. GCS helps companies modify their business and systems processes to become more efficient and capitalize on their technology investment. We’ve been recognized and awarded for our ability to provide exceptional service, and our goal is to always exceed both the requirements and expectations of every project. We pride ourselves on our ability to deliver projects successfully, with no schedule delays, cost overruns, or late deliverables. Our company is accountable and dependable, with an experienced management team that keeps us up-to-date with industry knowledge