Help Desk Analyst I

Object Technology Solutions, Inc(OTSI) has an immediateopening for a Help Desk Analyst I 

HELP DESK ANALYST I (Topeka, KS)

MAJOR RESPONSIBILITES:

Under general supervision, serveas the first point of contact for information technology incidents and servicerequests for internal employees, contractors, and interns. Provide remote andoccasional hands-on support for hardware, software, mobile devices, enterpriseapplications, identity and access services, and network connectivity issues.Support is delivered in a ServiceNow-driven environment with establishedservice level objectives.

Candidates must possess stronginterpersonal skills and demonstrate sound judgment, initiative, adaptability,attention to detail, and teamwork. Effective written and verbal communicationskills are required. The successful candidate must be self-motivated, able towork independently, and able to manage multiple priorities, with strongcomputer proficiency and the ability to navigate multiple applicationssimultaneously.

SKILLS ANDABILITIES REQUIRED:

• Diagnose, troubleshoot, and resolve incidents and service requests for Windows workstations and laptops, Microsoft 365 services, corporate iPads and mobile devices, Citrix environments, enterprise applications, remote access, VPN, and connectivity issues.
• Deliver excellent customer service through professional communication, active listening, and problem-solving with employees at all levels, both technical and non-technical.
• Document, track, and manage incidents and requests through ServiceNow while meeting established service level expectations.
• Support user onboarding, access provisioning, password resets, MFA enrollment, and related identity and access management processes.
• Utilize knowledge articles, troubleshooting tools, and established procedures to efficiently resolve issues or escalate when appropriate.
• Follow company policies, security standards, and data protection requirements to safeguard company systems and information.
• Collaborate with Service Desk teammates and otherIT support teams to resolve incidents, fulfill requests, and improve service delivery.
• Participate in projects, testing, documentation updates, and continuous improvement initiatives as assigned.
• Support adoption and troubleshooting of approved productivity, collaboration, and emerging workplace technologies.
• Participate in a rotating after-hours on-call schedule to provide support outside of core business hours.

QUALIFICATIONSAND EXPERIENCE

• Requires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.
• Experience supporting enterprise technologies in a large corporate environment or utility organization is preferred. 
• Industry certifications such as CompTIA A+,Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.

About Us

OTSI is a global technologypartner providing enterprise IT consulting, digital solutions, and managedservices. We help organizations modernise complex technology landscapes,harness the power of data, and build scalable AI-led ecosystems to accelerateinnovation and business growth. With over 26 years of experience, weconsistently turn complex challenges into success stories through our strongtechnical capabilities and deep industry knowledge. Our global team of 1,800+professionals, spread across 6 countries, delivers cutting-edge solutions forcustomers across Banking, Financial Services, Insurance, Transportation & Logistics,Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech,Telecom & Media, Manufacturing, and more.

Our focused technologies are:

• Data & Analytics(Traditional EDW, BI, Big data, Data Engineering, Data Management, DataModernization, Data Insights)

• Digital Transformation (CloudComputing, Mobility, Micro Services, RPA, DevOps)

• QA & Automation (ManualTesting, Non-functional testing, Test Automation, Digital Testing)

• Enterprise Applications (SAP,Java Full stack, Microsoft, Custom Development)

• Disruptive Technologies (EdgeComputing/IOT, Block Chain, AR/VR, Biometric)