Help Desk Analyst I

Responsibilities: of the Help Desk Analyst: Provide technical support to NEXUS mission users via phone, online channels, and Mattermost Monitor system health, operational dashboards, and alerting tools to quickly respond to failure notifications Diagnose and troubleshoot hardware, software, and network connectivity issues using provided procedures Document, track, and manage support requests and service tickets Qualifications: for the Help Desk Analyst: 1-2 years of help desk or technical support experience Bachelors Degree Working knowledge of Windows operating system, network fundamentals, ticketing systems, and call center tools Ability to work rotating shifts as this is an around the clock operation Eligibility to obtain a Common Access Card Active secret clearance