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Help Desk Analyst

Conway Medical Center

Conway, SC

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, CompTIA A+, Computer Operations, Computer Science, Computer Skills, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Driver's License, Establish Priorities, Hardware Installation, Healthcare, Help Desk, Information Technology & Information Systems, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows System Administration, Microsoft Word, Organizational Skills, PC Hardware, Peripheral Hardware, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Software Installation, Software Upgrades, Systems Administration/Management, Test Plan/Schedule, Writing Skills
LOCATION
Conway, SC
POSTED
5 days ago
Position Summary:
The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help requests.
Qualifications:
Education:
  • High School Diploma required.
  • Associate degree in computer science preferred.
Experience
  • A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required.
  • Broad knowledge of PC hardware and peripherals and various software packages required.
  • Computer experience in healthcare and information systems preferred.
Licensure/Certification/Registration
  • Valid South Carolina Driver’s License in good standing required.
  • A+, AAS certification preferred.
Duties & Responsibilities:
  • Use diagnostic and help request tracking tools to help with problem resolution which may require that the individual give in-person, hands-on help at the desktop level.
  • Field incoming help requests, record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Responsible for performing preventative maintenance, testing fixes, and developing help sheets.
  • Provide exemplary customer service in all interactions.
  • Effectively utilize strong organizational skills.
  • Consistently display effective verbal and written communication skills.
  • Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint.

About the Company

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Conway Medical Center