The Helpdesk Admin Specialist will provide professional technical and administrative support to long-term care facilities participating in Medicaid programs. This role is ideal for a detail-oriented, customer-focused individual who is comfortable working in a fast-paced, service-driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position.
Essential Functions:
· Answering incoming calls from Medicaid certified, Long Term Care facilities from several states; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files
· Data entry used in adjusting nursing facility reimbursement rates
· Assist in maintaining web based portal for secure report distribution
· Make outgoing calls to nursing facilities to aid in resolving data integrity issues
· Develop ad-hoc data analysis queries using SQL (Desired)
· Support group of nurse reviewers by preparing review data and packets prior to field work
· Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations
· Perform general office duties such as scanning/copying documents and preparing mailings
· Maintain security of and confidentiality of all protected health information
· Additional responsibilities as assigned
Requirements
- 2 years’ experience in office environment preferred
- High School diploma or GED required; Bachelor’s degree preferred
- Strong proficiency with Microsoft Office software tools, specifically Excel and Word
- Strong math customer service skills
- Possess strong data entry and typing skills
- Possess strong analytical and problem solving skills
- Be well organized with a high degree of accuracy and attention to detail
- Possess ability to quality review own work and work of peers
- Possess strong analytical and problem solving skills
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Must be a team player who works well with a group
- Ability to work with minimal supervision while fulfilling all obligations
Benefits
Benefits offered for eligible employees