Corporate Policies, Customer Support/Service, Develop and Maintain Customers, Driver's License, Identify Issues, Inventory Management, Licensing, Maintenance - HVAC, Maintenance Services, Military, On Call, Property Maintenance, Regulations, Safety Codes, Team Player, Testing, Time Management, Tuition Reimbursement, Vehicle Driving
West Lebanon, New Hampshire
Join Our Team - Find Your Future!
Up to $5,000 Sign-on Bonus eligible!
Anticipated Annual Pay Range - $75,000-$125,000
Position Summary:
Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges. For over 110 years, we’ve been good people helping neighbors do energy right and looking for experienced, licensed team players who are safety-focused, take pride in work quality and want to provide customers with peace of mind.
Why Choose Dead River Company?
- Extensive benefits with competitive premiums for both employees & family
- 401K with company match
- Employee Discounts for your home
- Generous sign-on bonus
- 3 weeks paid time off + 10 paid holidays
- Uniform and boot allowances
- Shortened summer hours
- Veteran's Day paid holiday for active military and veterans
- Tuition reimbursement
- Opportunity for growth & advancement
Essential Functions:
- Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
- Performs efficiency tests, tune-ups, and contract service inspections.
- Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
- Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
- Promotes Dead River company products and services. Advises customers on best options for specific needs.
- Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition
- Immediately records and reports parts and labor for service calls in accordance with company procedures. Maintains and tracks parts inventories in service vehicle.
- Participates in night and weekend on-call schedule as necessary.
- Reports all accidents, spills, and liability claims.
- Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)
Education:
A high school diploma or equivalent is required. Technical school training is preferred.
Experience:
Apprentice – Will have successfully completed oil burner training course or CETP program. Journeyman – Will have at least one year of relevant oil and/or propane service experience. Master – Will have two or more years of relevant oil and/or propane service experience
Certification, Licensing, and Testing:
- Apprentice, Journeyman or Master designation licensing is necessary in states where required.
- Applicable propane CETP certification is required for propane technicians.
- All technicians must be able to pass a pre-employment physical.
- All technicians must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.
At Dead River Company, being part of our team means being part of something truly special. For over 110 years, we’ve been good people helping neighbors do energy right. We care deeply—every person here makes a difference. We take pride in doing work that matters for our customers, our communities, and each other.