The Heart of House (HOH) Director is responsible for leading all kitchen operations to ensure high-quality food, speed, and consistency. This role drives operational excellence through strong systems, food safety standards, and team development. The HOH Director coaches and develops leaders, maintains efficiency during high-volume periods, and ensures every product meets Chick-fil-A’s quality expectations. They play a critical role in supporting overall restaurant success by delivering consistent execution, minimizing waste, and building a high-performing kitchen team.
HOH Director Responsibilities
* •* Lead all kitchen operations, including food preparation, production, and quality control
* •* Ensure consistent execution of food quality, safety, and Chick-fil-A standards
* •* Drive speed and efficiency in the kitchen to support overall service times
* •* Develop, coach, and hold kitchen leaders and team members accountable
* •* Create and maintain systems for prep, inventory, and waste management
* •* Monitor and improve key metrics (ticket times, waste, food cost, accuracy)
* •* Ensure proper staffing, positioning, and shift execution in the kitchen
* •* Maintain a clean, safe, and organized work environment
* •* Partner with FOH and Drive-Thru leadership to ensure smooth operations
* •* Identify and develop future leaders within the kitchen team
Requirements
* •* Proven leadership experience in a fast-paced kitchen or restaurant environment
* •* Strong knowledge of food safety, cleanliness, and operational standards
* •* Ability to lead, coach, and develop high-performing teams
* •* Excellent organization, time management, and problem-solving skills
* •* Results-driven with attention to detail and consistency
* •* Ability to work under pressure in high-volume situations
* •* Flexible availability, including mornings, evenings, and weekends
* •* Passion for operational excellence, food quality, and team development
Work schedule
- Weekend availability
- Monday to Friday
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid training
