Healthcare Tech Senior Associate - Patient Access

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

As an Healthcare Technical Consulting Senior Associate you will:

• Partner with a team of healthcare, technical and project management consultants to ensure the seamless integration, data

migration and system performance of Epic systems

• Leverage technical expertise in Epic modules providing support to optimize the systems functionality in workflow and

technology to improve hospital operations and financial outcomes

• Provide guidance and recommendations on Epic applications offering suggestions and participating in discussions on

operational and technology improvements

• Identify opportunities for system optimization and enhancement to improve efficiency and user satisfaction

Key Responsibilities

• Lead and support Epic Patient Access initiatives, including implementations, optimizations, upgrades, and workflow redesign efforts.
• Analyze current-state workflows and recommend best practices to improve patient access operations.
• Facilitate requirements gathering sessions with clinical, operational, and IT stakeholders.
• Configure, test, and deploy Epic Patient Access applications and related functionality.
• Provide end-user training and workflow guidance to client teams.
• Create and maintain project documentation, workflow diagrams, and build specifications.
• Support issue resolution, system enhancements, and post-go-live stabilization activities.
• Collaborate with cross-functional Epic teams including Revenue Cycle, HIM, Clinical, and Reporting teams.
• Serve as a subject matter expert and provide strategic recommendations regarding Epic Patient Access best practices.

Required Qualifications

• Bachelor's degree or equivalent work experience.

• 3+ years of Epic Patient Access experience in a healthcare or consulting environment.

• Experience supporting Epic implementations, optimizations, upgrades, or support engagements.

• Strong understanding of patient access workflows, including:

• Scheduling

• Registration

• Insurance Verification

• Referrals and Authorizations

• Revenue Cycle integration

• Experience conducting workflow assessments and translating business requirements into Epic solutions.

• Strong communication, facilitation, and stakeholder management skills.

• Ability to work independently while managing multiple priorities and deadlines.

• Willingness to travel based on client and project requirements.

Preferred Qualifications

• Prior healthcare consulting experience.
• Experience working in large integrated health systems or academic medical centers.
• Knowledge of Revenue Cycle workflows and downstream impacts.
• Experience with workflow redesign, operational transformation, and change management initiatives.
• Experience mentoring junior consultants or analysts.
• Previous go-live support experience.

Preferred Epic Certifications

Candidates should possess one or more of the following active Epic certifications:

• Epic Prelude Certification (Preferred)
• Epic Real-Time Eligibility (RTE) Certification (Preferred)
• Epic Cadence Certification (Preferred)

Additional certifications considered a plus:

• Epic Grand Central
• Epic Referrals
• Epic Revenue Cycle-related certifications

The estimated base rate range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron's benefit plans, which include medical, dental and vision coverage, and other wellness programs. The rate range of information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Senior Associate

Country

United States of America