Job Summary:
The Healthcare Support Specialist is one of the primary points of contact for the medical office. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.
Key Responsibilities: - Welcomes and greets all patients and visitors, in person or over the phone.
- Registers walk-in new patients and updates and verifies existing patient demographics by collecting detailed patient information, including personal and insurance or financial information.
- Checks patients in through intake facilitating patient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
- Schedules in house MRI’s and referrals.
- Scheduling and rescheduling of future patient appointments.
- Collecting patient copays, coinsurances, and allowable payments and reconciling these payments at the end of each day in your daily batch ledger.
- Verifying Insurance
- Prepping Clinic Schedules
- Responds to patients, prospective patients, and visitors' inquiries courteously.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Keeps office supplies within the clinic adequately stocked by anticipating inventory.
- All other duties as assigned.
Required Skills & Qualifications:
- Maintaining a consistent positive attitude and cheerful demeanor.
- Communicate Effectively
- Ability to work in a fast-paced environment
- Multi-tasker
- Attention to detail
- Teamwork / Collaboration
- Ability and desire to learn new things and improve processes
- Ability to listen and understand patient and provider concerns
- Self and situational awareness
Education & Experience:
- High school diploma or equivalent
- Medical Experience Preferred
- 6 months, plus of relevant experience scheduling in a medical office environment
- Experience working with medical EHR, Athena experience preferred.
- Experience in Orthopedics or Pain Management is a plus
Work Environment & Physical Requirements: - Travel to cover different locations may be required
- Able to stand and sit for extended periods of time
- Able to lift 25 pounds or more
|