Healthcare Customer Service Representative

Medical Equipment and Customer Service Representative Needed For National Healthcare Company!

Pay Range: $18-$21/hour (based on experience)
Position Type: Direct Hire

About the Role:

Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment and Customer Service Representative to join their team.

This is a great opportunity for someone who is detail-oriented, compassionate, and eager to support patients.

If you have experience in healthcare, —you’ll play an important role in ensuring patients receive the services they need.

What You’ll Do

• Coordinate documentation and service setup for medical equipment and healthcare services.

• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.

• Prepare and process required documentation such as invoices and delivery paperwork.

• Maintain accurate and organized records in compliance with company standards.

• Assist with walk-in patient requests and provide technical support for equipment needs.

• Support office operations including monitoring supplies and processing reports.

What You Bring

• High school diploma or GED (required).

• Strong communication, multitasking, and organizational skills.

• Ability to work independently and as part of a collaborative team.

• Knowledge of medical terminology or durable medical equipment is a plus.

Key Responsibilities:

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Verify Medicare/Medicaid, and private insurance coverage information
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• Able to multitask and handle large call volume.

Preferred:

• Experience with medical equipment or in healthcare-related roles.
• Familiarity with medical terminology.
• Experience with customer service and office settings.

Skills and Competencies:

• Accurately perform simple mathematical calculations.
• Effectively communicate in English (both oral and written).
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Maintain referral log 
• Prepare invoices for next day routes 
• Multi-task with attention to detail.
• Self-motivated, organized, with strong time-management and problem-solving skills.
• Work independently and as part of a team.

Machines, Equipment, and Technical Abilities:

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications (Outlook, Word, and Excel).
• Office equipment (fax machine, copier, printer, phone, computer, and/or tablet)..

Apply today to join our client’s team!