Healthcare Associate, Amazon One Medical Customer Care

Application deadline: Apr 11, 2026

Amazon One Medical is a human-centered, technology-powered primary care organization dedicated to making high-quality healthcare more accessible, affordable, and convenient. We provide care through a nationwide network of 214 medical offices across more than 20 U.S. markets, supported by 24/7 on-demand virtual services. Our membership-based model serves individual consumers and employees at more than 7,000 companies, delivering a seamless, modern healthcare experience. Since becoming a publicly traded company in 2020, we have continued to grow and innovate while fostering a diverse, inclusive, and collaborative environment focused on delivering exceptional care to our patients, providers, and partners.

We are looking for passionate, service-oriented individuals to support our Direct Primary Care (DPC) membership model in Colorado, ensuring members receive timely, compassionate, and seamless care. In this role, you will be a key point of contact for patients, managing inquiries via phone and web-based tools using our CI-CARE communication framework, while collaborating across teams to resolve complex, high-impact issues. You'll join a specialized group that handles escalated workflows affecting patients locally and nationwide. This position requires strong problem-solving skills, the ability to manage a high volume of tasks, phone calls, and proficiency in navigating multiple systems with accuracy and efficiency.

This is a full-time, hourly, in-person position based at the Tutt Office in Colorado Springs, CO.

Key job responsibilities

• Follow HIPAA guidelines to protect patient privacy in all interactions while delivering a positive patient experience.
• Handle incoming and outgoing patient communications, including calls, messages, fax management, and appointment scheduling, using tools like NICE phone systems, Slack, G Suite, Zoom, and the 1Life EMR.
• Coordinate patient care by managing prior authorizations, referrals, and working closely with pharmacies, labs, specialists, insurance providers, and operations teams.
• Collaborate with providers and escalate urgent issues to VMT as needed, ensuring timely resolution of critical patient care tasks.
• Support team growth by participating in meetings, huddles, problem-solving, and assisting providers with urgent patient needs.

A day in the life

Your day will be a dynamic blend of patient interaction, problem-solving, and care coordination. You"ll leverage advanced communication tools to guide patients through their healthcare journey, from scheduling appointments to navigating complex insurance processes, all while maintaining a warm and professional demeanor.

About the team

We are a passionate group dedicated to reimagining healthcare delivery. Our team believes in the power of technology and human connection to create more accessible, personalized medical experiences. We collaborate closely, support each other, and share a commitment to making healthcare simpler and more compassionate.