Health Unit Coordinator - Emergency Department

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

Qualifications

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

• Successful completion of HUC post-secondary program, or HUC Certification preferred.
• Minimum of one year working experience in a medical environment preferred.
• Knowledge of basic medical terminology preferred.
• Preferred proficiency of computer skills.
• Working knowledge with EHR systems, EPIC preferred.
• Outstanding customer service, interpersonal and organizational skills.
• Adapts effectively to unpredictable situations within the patient care setting.
• Availability to work flexible hours including days, evenings, nights, weekends and holidays.

ED HUC experience preferred but not required.

About Us

Specialists in the Department of Emergency Medicine at Mayo Clinic Phoenix treat a variety of life-threatening illnesses. We are a Magnet accredited hospital that is also a Comprehensive Stroke Center with the availability of a Cath Lab 24/7. Staffed by board-certified physicians, registered nurses, Emergency Medical Technicians, dedicated ED pharmacists, RN case managers and social workers, and other specially trained staff, that are accessible to treat anyone seeking emergency care.

Mayo Clinic Arizona's Emergency Department treats a growing number of patients each year. As the surrounding communities continue to expand, the department is outfitted with advanced, innovative patient‑care equipment that empowers staff to deliver the highest quality of care.

56 bed emergency department equipped with:

• 4 major medical rooms
• 4 mental health rooms with garage doors for patient safety
• One highly infectious room
• Safe Baby Haven
• Large staff breakroom with attached patio
• Modern and clean design with natural light

The top 5 reasons why working as Emergency Department Staff at Mayo Clinic is transformative:

• Opportunities for professional growth. We promote the professional and personal growth of all our nurses. We are committed to offering a variety of professional development opportunities to help our staff advance their careers and obtain their future goals, along with the benefit of an expansive Career Investment Program.
• A strong teamwork mentality. Our team provides care to a wide variety of complex acute illnesses. We don't expect you to know it all or to do this on your own, but we value a strong skilled team of staff who support and depend on each other with respectful and trusting relationships.
• Support and resources to be able to deliver excellent patient care to your patients. As an ED staff member you are given the tools to provide care to acutely ill patients that you want to give and that they deserve. Emergency medicine can be very fast paced, but we value thorough, timely, and safe care to all of our patients.
• Value diversity and equity. We respect different experiences and styles from all our staff that empowers each other's voices and promote advocacy. Our department is a safe space for our employees for acceptance of others from many diverse backgrounds.
• High standards for a safe workplace. Emergency Departments are unpredictable. We are committed to a culture of safety for all of our staff. We are equipped with the skills, staff, and resources to ensure a safe working environment for not only us but also our patients, with a zero-tolerance policy for workplace violence.

Come join the #1 Hospital in Arizona!

To learn more about the ED from staff members, please watch this video:

Join the Mayo Clinic Arizona Emergency Department Team - Positions Available Now! Apply Today!

https://youtu.be/hUExqJOSZKM

Exemption Status

Nonexempt

Compensation Detail

$18.56 - $25.09 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Days: 0900-2130, 3 x 12-hr shifts/week. Holiday rotation assigned upon hire

Weekend Schedule

minimum 5 weekend shifts in a 6 week schedule period (Saturday/Sunday) No call

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Helena Mcie