Health Technician - PRN | Eye Center - Hampton Oaks Medical Plaza | Gainesville

The health technician participates in the care of patients in a physician office setting by measuring and recording vital signs, placing patients in rooms, completing simple tasks to prepare patients for exams/procedures and providing patient/family support. • Day to day clinical operations including ordering supplies, checking equipment, troubleshooting patient care issues, notifying supervisor of any relevant issues, and checks emergency equipment per practice guidelines.

Overview:

PRN Position

Monday-Friday

 

 

The health technician participates in the care of patients in a physician office setting by measuring and recording vital signs, placing patients in rooms, completing simple tasks to prepare patients for exams/procedures and providing patient/family support. The health technician assists the nursing staff and healthcare provider during exams when necessary. Performs clinic specific technical skills.

Responsibilities:

Patient, electronic health record, and exam rooms are appropriately prepared per practice guidelines and provider preference.

Achieves:

• Patient and facility are appropriately prepared prior to exam/procedure.

• Necessary equipment is available and in proper working order.

• Providers receive appropriate assistance with examinations, procedures, and treatments.

• Serves as a patient care advocate by providing comfort, privacy, and support to the patient and communicates patient's need to the provider.

• Maintains chain of custody of all patient specimens.

• Meets competency requirement for clinic-specific procedures which may include laboratory specimen procurement, emergency response plan, etc.

• Able to identify deviations in vital signs outside of accepted parameters for specific patient clinic populations. Deviations are reported to the appropriate Licensed Medical Practitioner (LMP) or lead nurse.

 

Exceeds:

• Serves as a role model for peers.

• Consistently functions in a proactive manner to anticipate patient and provider needs.

• Consistently assists others and independently assumes additional responsibilities.

• Routinely receives compliments from patients, coworkers, and provider regarding patient care. 

 

Practice flow and room utilization are efficient.

Achieves:

• Aware of patient arrivals and departures.

• Informs patients of practice delays, informs clinic management as appropriate, and monitors patients throughout visit. • Places patients in rooms in a timely manner.

• Facilitates room turnover and room preparation betweenpatients.

• Organizes and reprioritizes work based on patients' needs, available resources, provider requests, and practice requirements.

• Verbal and written communications are clear, accurate, and in accordance with physician protocol, UFHP policies and other regulations.

• Responsible for cleaning and sterilizing of medical instruments.

 

Exceeds:

• Recognized as a resource by peers.

• Proactively identifies issues with the practice schedule and facilitates resolution.

• Identifies and participates in the implementation of opportunities for improved clinic flow and visit preparation.

• Completes work consistently ahead of schedule.

• Consistently assists others and independently assumes additional responsibilities. 

 

Ensures that all members of the healthcare team have current and necessary information to provide safe patient care.

Achieves:

• Demonstrates ability to retrieve information pertinent to the visit.

• Scans documents into patients' medical record per practice guidelines as necessary.

• Access, use and disclosure of PHI are provided to professionals with need to know, in accordance with UFHP policy and procedures.

• Chart documentation reflects the care and/or procedure provided.

• Completes point of care testing after training for performing the test is provided, and hands off results to other members of healthcare team.

 

Exceeds:

• Recognized by providers and peers as an expert in documentation.

• Serves as a preceptor to other staff members.

• Takes initiative to improve and expand existing skills. 

 

Patient phone calls will be processed accurately and in a timely manner per UFHP and practice specific policies.

Achieves: 

• Answers telephone in a customer-friendly manner, using patient first guidelines.

• Accurately refers patient's questions to appropriate staff members.

 

Exceeds:

• Consistently assists others by answering incoming telephone calls and routing messages to appropriate staff.

• Consistently acts in a proactive manner to enhance patient satisfaction. 

 

Practice environment is maintained in accordance with UFHP policies and procedures and safety/infection control standards.

Achieves:

• Rooms are cleaned per infection control standards.

• Rooms are stocked with appropriate supplies routinely per practice protocol.

• Pharmacy and medical supplies are appropriately secured.

• Supplies are ordered and restocked in a timely manner and with attention to cost control.

• Equipment is functional and properly maintained; faulty equipment is promptly removed from service.

• Safety risks are minimized through compliance with policies, procedures and protocols (temperature logs, etc.).

• Ensures emergency readiness and initiates timely emergency measures as appropriate.

• Safety hazards are immediately reported to supervisor.

• Understands and initiates disaster and fire responses per guidelines.

 

Exceeds:

• Suggests ways to decrease potential safety risks.

• Recognized as a resource for equipment function and troubleshooting.

• Suggests ways to correct safety risks and develops creative solutions to problems. 

 

Contributes to the efficient operation of the practice by performing other related duties as may be required.

Achieves:

• Assigned tasks are performed willingly and within the time frame as requested.

• Assists patients with navigation to the correct areas.

• Maintains a patient centered focus providing hospitable and empathetic service.

• Participates in float staff assistance when requested.

• Day to day clinical operations including ordering supplies, checking equipment, troubleshooting patient care issues, notifying supervisor of any relevant issues, and checks emergency equipment per practice guidelines.

 

Exceeds:

• Anticipates practice needs and attempts to avert issues.

• Acts as a role model for peers.

• Consistently assists others and independently assumes additional responsibilities.

• Routinely receives compliments from patients, coworkers, and providers regarding patient care. 

 

 

Qualifications:

Minimum Education and Experience Requirements:

• High school diploma or equivalent preferred.
• State of Florida CNA Certification or current nursing student preferred.
• Basic Life Support (CPR) is required or must be obtained within the first month of employment.
• Person should display initiative, have the ability to multitask and be able to take on responsibilities.
• Proven ability to problem-solve and be a team member is essential.
• Understanding of medical terminology preferred.
• Must complete clinic-specific training requirements and demonstrate competency of these to UFP nurse education team.

 

Motor Vehicle Operator Designation:

• Employees in this position: Will not operate vehicles for an assigned business purpose

 

Licensure/Certification/Registration:

• Basic Life Support (CPR) is required or must be obtained within the first month of employment. Must maintain current Basic Life Support (CPR).