Health Services Support Specialist
Pay Rate: $20.00 per hour
Employment Type: Full-Time | Temporary-to-Hire
Assignment Duration: Minimum 6 months, with potential for permanent employment
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Work Arrangement: 100% Onsite
About the Opportunity
We are seeking a detail-oriented, organized, and compassionate Health Services Support Specialist to join a community-focused organization dedicated to supporting children and families.
This position is ideal for someone with experience in healthcare administration, patient services, medical records, family outreach, or customer service who enjoys helping families navigate important health requirements.
The Health Services Support Specialist will assist with obtaining missing or expired medical and dental examination records for children enrolled in early childhood education programs. The role involves communicating with parents, healthcare providers, and internal staff to ensure documentation is collected, tracked, and processed accurately.
This is an excellent opportunity for someone looking to build a long-term career in healthcare administration, community services, or family support.
Key Responsibilities
- Contact parents and healthcare providers to follow up on missing, incomplete, or expired medical and dental examination records.
- Communicate professionally with families, medical offices, and dental clinics through phone calls, emails, faxes, and messages.
- Maintain accurate records of outreach efforts, communications, and follow-up activities using ChildPlus, a child and family information management system.
- Collect medical and dental documentation and forward records to the appropriate Health Assistant for processing.
- Educate parents on the importance of completing required health screenings, examinations, and documentation.
- Monitor outstanding cases, track deadlines, and conduct timely follow-ups to ensure requirements are completed.
- Assist Health Assistants and Coordinators with maintaining organized records and meeting program compliance deadlines.
- Provide administrative support during monitoring activities, audits, and documentation reviews.
Qualifications
Required:
- High school diploma or GED.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Basic computer proficiency, including data entry, email, and electronic recordkeeping.
- Ability to manage multiple follow-ups and maintain accurate documentation.
- Professional, patient, and compassionate communication style when working with families.
- Dependable, flexible, and comfortable working in a team environment.
- Valid driver's license, reliable transportation, and auto insurance.
Preferred:
- Previous experience in healthcare administration, medical offices, dental offices, customer service, or community outreach.
- Experience communicating with parents, families, patients, or healthcare providers.
- Familiarity with medical records, patient documentation, or appointment follow-ups.
- Experience with ChildPlus or similar electronic case management systems.
- Bilingual communication skills.
Work Schedule & Expectations
- Full-time, onsite position.
- Regular hours: 8:00 AM–4:30 PM.
- Occasional evening overtime may be required.
- Weekend availability may be needed depending on operational demands.
- Initial assignment of at least six months, with the potential to transition into a permanent role.
Who Will Succeed in This Role?
The ideal candidate is someone who enjoys helping people, communicates confidently over the phone, and takes pride in staying organized. You should be comfortable following up consistently, tracking multiple outstanding requests, and ensuring important documentation is completed accurately and on time.
Candidates with backgrounds as Medical Receptionists, Patient Service Representatives, Healthcare Administrative Assistants, Family Service Assistants, Medical Records Clerks, or Outreach Coordinators are encouraged to apply.
Apply Today
If you are organized, dependable, and passionate about supporting children and families, we encourage you to apply. Interviews are being scheduled soon!