Health Safety Officer

We are recruiting for Health Safety Officers located at the new Glick Recovery Campus, a behavioral health crisis center, which will begin onboarding staff in July 2026.

The Health Safety Officer is responsible for managing the safe, therapeutic care of patients presenting with acute mental health disorders in a crisis services setting. Under the supervision of the Director of Nursing, this position provides frontline support to individuals experiencing psychiatric emergencies, with an emphasis on de-escalation, patient safety, and collaborative care. The Health Safety Officer works as an integral member of a multidisciplinary treatment team, contributing to a therapeutic milieu that promotes recovery, dignity, and wellness.

The Centers is a Federally Qualified Health Center (FQHC) and a Community Behavioral Health Center (CBHC) in Cleveland, Ohio, with a focus on providing comprehensive care for medically underserved individuals in our community, especially those with mental health conditions and substance use disorders. In 2026, the Centers, in partnership with Cuyahoga County and the ADAMHS Board, will open the Glick Recovery Campus (GRC), a behavioral health crisis center, including a Crisis Receiving Center, the Rosary Hall Withdrawal Management Unit, and Crisis Stabilization Unit, to serve individuals experiencing behavioral health and substance use-related crises. The GRC will serve as Cuyahoga County's first 24/7, walk-in behavioral health urgent care and stabilization center, offering people in crisis a safe, welcoming alternative to emergency rooms, jail, or the streets while providing symptom stabilization, connection to community resources and facilitating reintegration into the community.

Crisis receiving center operates 24 hours a day, 7 days a week, 365 days a yearMay require working variable shifts including days, evenings, nights, weekends, and holidaysShift work may include 8-hour, 10-hour, or 12-hour shifts

Essential Duties and Responsibilities

Provide immediate, person-centered care to individuals experiencing psychiatric emergencies, including behavioral de-escalation, emotional support, and safety planningPerform crisis intervention techniques in accordance with facility protocols and approved training (e.g., CPI - Crisis Prevention Intervention)Observe and monitor patients continuously for changes in mental status, behavior, or safety risk, and communicate observations promptly to the clinical teamAssist with the implementation of individualized treatment and safety plans under the direction of licensed clinical staffCompletes appropriate documentation of various incidentsSupport patients with activities of daily living (ADLs) as needed during their crisis episodeMaintain ongoing surveillance of the unit environment to ensure a safe, therapeutic, and structured milieu for all patients and staffEnsures all patients and visitors have been screened via magnetometer or wanding as appropriateIdentify and address environmental safety hazards in accordance with facility safety protocolsAssists staff with processing new admissions by assisting with safety search and inventory of belongingsPerform physical restraints and participate in behavioral emergencies when necessary for patient or staff safety, following established policy, regulatory standards, and completed training requirementsConduct regular patient safety rounds and document observations accurately and in a timely mannerEnforce unit rules and expectations in a respectful, trauma-informed manner that supports de-escalation and recoveryParticipate as an active member of the multidisciplinary treatment team, contributing patient observations and behavioral data during team huddles and handoff communicationsCollaborate with nurses, therapists, case managers, and medical staff to support coordinated care deliveryCommunicate patient status changes, safety concerns, and incidents to supervising clinical staff immediatelyAttend mandatory team meetings, shift briefings, and required training sessionsAccurately document patient observations, behavioral incidents, restraint events, and care activities in the electronic health record (EHR) in accordance with organizational standards and timeframeComplete all required forms and records related to safety, seclusion/restraint, and incident reporting

Qualifications

HS Diploma or GED required.Associate's degree in Psychology, Social Work, Human Services, or a related field preferredCertification as a Psychiatric Technician or Mental Health Associate preferredCrisis Prevention Intervention (CPI) certification required (or must be obtained within 90 days of hire)BLS (Basic Life Support) certification required prior to starting workTwo years of prior experience within a behavioral health facility, corrections facility, healthcare facility, customer service field, or other relevant experience is requiredExperience performing de-escalation and crisis intervention preferredFamiliarity with electronic health record (EHR) systems preferred

Skills

Critical thinking skills, decisive judgment, and the ability to work with minimal supervisionStrong interpersonal and verbal communication skillsDemonstrated ability to de-escalate agitated or aggressive individuals using evidence-based techniquesConflict resolution and problem-solving skillsAbility to work collaboratively within a multidisciplinary teamCultural competency and commitment to trauma-informed, person-centered careEffective time management and ability to prioritize competing demands in a fast-paced environment

Physical Environment

Work is performed primarily in a crisis receiving center facilityFast-paced, high-intensity environment serving individuals experiencing acute mental health and/or substance use crisesExposure to individuals in various states of distress, including those who may be agitated, aggressive, or experiencing severe psychiatric symptomsMay require responding to crisis situations throughout the facilityPrimarily indoor work in climate-controlled settingsAbility to stand, walk, and remain physically active for extended periods throughout a shiftPhysical stamina and strength sufficient to safely manage patients during behavioral emergencies, including performance of physical restraint techniques per trainingAbility to respond quickly to crisis situations throughout the unitVisual and auditory acuity necessary to monitor patient behavior and environmental safetyMay be required to lift or assist with moving patients or equipmentFollows standard precautions using personal protective equipment as requiredSchedule flexibility required to meet program needsRegular exposure to individuals experiencing mental health crises, trauma, and substance use emergenciesWork may involve emotionally charged and high-stress situations requiring emotional regulation and self-careRequires ability to maintain professional composure in high-pressure circumstancesAccess to clinical supervision and peer support to process difficult situationsCompletion of crisis intervention, de-escalation, and physical intervention training required prior to independent patient contactStrict adherence to facility safety protocols and proceduresRequired participation in facility safety drills and emergency response proceduresUse of universal precautions and infection control measuresPotential exposure to communicable diseasesRegular interaction with law enforcement, emergency medical services, and other first respondersBackground check requiredOngoing training in crisis intervention, trauma-informed care, restraint reduction, and safety proceduresParticipation in mandatory staff meetings, trainings, and clinical supervision sessions