Health Navigator

The Opportunity:

SmartCare360 is seeking a highly motivated, organized, bilingual healthcare professional to join our growing team of healthcare professionals.

This individual will work closely with the enrollment and care delivery departments helping lead care delivery and patient engagement initiatives within SmartCare360.Health and supporting MySmartCare360 operations.

This is an opportunity for someone who wants more than a traditional job. The ideal candidate is interested in growing into a managerial role and is comfortable multi-tasking, learning business operations, team leadership, client support, and direct patient engagement.

We are looking for someone who is proactive, dependable, compassionate, highly organized, comfortable in a fast-moving startup environment, and genuinely passionate about improving healthcare.

Key Responsibilities:

Work within approved IT systems during work hours 
Communicate with patients compassionately, with proper tonality, utilizing active listening skills.

Eager to learn, and willingness to ask questions when something isn’t clear.
Provide input and feedback on training, processes, and procedures, to strive to always provide the best patient experience and company culture.

Work directly with company leadership on customer implementation, patient enrollments, account management, patient engagement, and virtual care delivery.

Assist in training, developing, supporting, and managing new Health Navigators, Health Coaches, and other care delivery team members.

Help ensure care is delivered competently within the approved guidelines, productively, reliably, and consistently following company processes and protocols.

Support the development of a positive, accountable, and collaborative virtual work environment.

Help monitor team performance, patient engagement, enrollment activity, and operational metrics.

Provide leadership and support to Care Team Leads and other members of the care delivery organization.

Health Navigator Role:

Patient Support Coordinator: Completes setup post enrollment + Personalizes patient experience and presents the benefits of the program + Sets expectations for next call
Care Navigator: Communicates with patient at least once per month + Completes a health risk assessment + Triages any non compliant patient escalations 

Communicate with eligible patients, provider staff, and members of the SmartCare360 care team.
Educate patients about the 4 pillars of health, available virtual care programs and services, including Chronic Care Management (CCM) and Remote Patient Monitoring (RPM).
Clearly communicate the benefits of participating in appropriate care programs.
Build trust and positive relationships with patients through compassionate, professional communication.
Enroll eligible patients into programs using SmartCare360 systems and established processes.
Utilize active listening and patient-centered communication to understand needs and encourage appropriate engagement.
Support ongoing patient engagement and help improve the overall patient experience.
Provide enrollment and program updates to operations and account management teams as requested.
Work toward established daily, weekly, and monthly performance and enrollment goals.
Client & Operational Support
Help ensure patients and clients receive responsive, professional, high-quality service.
Work with SmartCare360 staff, practice staff, account managers, clinicians, and care team members to support successful program implementation and ongoing delivery.
Assist with MySmartCare360 operations and clinical management coordination.
Help identify issues affecting client, patient, or employee experience and work with leadership to develop solutions.
Provide ongoing feedback and recommendations for improving the staff, patient, and client experience.
Support the development of scalable operating processes as MRG Health Inc. and SmartCare360.Health continue to grow.