Health Maintenance Coordinator

POSITION SUMMARY:

The Health Maintenance Coordinator supports high-quality patient care by managing and executing a variety of quality assurance activities in the clinical setting. This role focuses on ensuring compliance with established clinical standards and protocols, particularly in relation to cancer screenings, diabetes management registries, patient result communication, referrals, and daily vaccine audits.

ESSENTIAL JOB FUNCTIONS:

Acts as a member of the KCHC Healthcare Team in the provision of health services to individuals, families, and/or their communities. Works collaboratively with patients and their caregivers-to the extent preferred by each patient-as well as with other members of the KCHC Healthcare Team to accomplish shared goals within and across settings to achieve coordinated, high-quality care.

1. Perform and complete cancer screening tasks, including identifying eligible patients, scheduling, tracking, and documenting results in accordance with organizational protocols.

2. Maintain up-to-date knowledge of current clinical guidelines for cancer screening, diabetes care, and immunizations.

3. Manage and maintain diabetes management (DM) registries, ensuring accurate, timely entry and updating of patient data, and identifying patients due for follow-up or intervention.

4. Collect data from multiple sources and settings (providers, patients, labs, pharmacies, etc.)

5. Completes daily vaccine audits.

6. Use uniform data elements and definitions (risk factors, treatments and outcomes)

7. Check and correct data (validity, coding, etc.). Data may be derived from reports that requires chart audits.

8. Document patient information in the medical record accurately, using standard operating procedures and meeting appropriate timelines.

9. Communicate laboratory and diagnostic results to patients in a timely, HIPAA-compliant manner, documenting all outreach and follow-up actions in the electronic health record (EHR).

10. Maintains overdue imaging pool, and other EHR pools.

11. Collaborates with the Health Information Management (HIM) department to assist with the overall referral process where the Health Maintenance may need updates in the patients EHR to reflect and maintain appropriate referral details.

12. Back up for medical records

13. Monitor established core measures to ensure data in the EHR aligns with data in the reporting platform. Will work with Data Analyst, as needed.

14. May interact with outside entities for patient medical record information.

15. Provide superior customer service to all internal and external customers.

16. Excellent phone and computer skills.

17. Maintains a positive work environment.

18. Maintains confidentiality by complying with HIPAA standards.

19. Performs other related duties, as assigned, that support the overall mission and vision of Kodiak Community Health Center.

ESSENTIAL JOB QUALIFICATIONS:

Education: High school diploma/GED required.

Experience: Excellent phone and computer skills are required. Knowledge of medical terminology is preferred.

Licensure/Certification: None required.

Other Qualifications:

Communication:

• Ability to effectively communicate, verbally and in writing, with all levels of staff personnel.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Collaboration:

• Team-oriented and able to work collaboratively with staff.
• Strong problem-solving and time-management skills.
• Ability to work independently in a fast-paced, medical office environment with frequent interruptions, public contact, and occasional crisis situations.
• Ability to maintain strict confidentiality with sensitive medical information and foster an ethical work environment.
• Ability and willingness to carry out responsibilities in accordance with the organizations policies and applicable laws.

Cultural Competence:

• Demonstrates complete understanding and responds effectively with sensitivity to special populations served by KCHC. Special populations include, but are not limited to, those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability status, migrant, homelessness, seasonal workers, and the uninsured.

Attendance: Regular attendance and punctuality is expected and required.

English Language: Must be able to read, write, and speak English.