Health Information Services Technician

Health and Information Management/Health Information Services Technician

Location: Torrance, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $27.04 $31.04 / Hour (USD)
• Shift / Schedule: Day shift, Monday Friday, 8:00 AM 4:30 PM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role supports Health Information Management operations on-site at the Torrance location, Monday through Friday, 8:00 AM 4:30 PM. The technician processes medical records requests from patients, doctors' offices, law offices, attorneys, and other parties, utilizing the EPIC Release of Information (ROI) module and ensuring compliance with HIPAA regulations and applicable State and Federal requirements.

Key Responsibilities

• Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required response timeframes and in accordance with State and Federal requirements and HIPAA regulations.
• Addresses customer inquiries for patient information, assists callers with making record requests, and provides general customer service.
• Educates customers on information confidentiality and privacy regulations.
• Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required response timeframes and in accordance with State and Federal requirements and HIPAA regulations.
• Identifies and responds appropriately to both internal and external customer needs utilizing available resources.

Required Skills

• Use of Epic Release of Information (ROI) module (minimum 1 year required)
• Knowledge of HIPAA laws and Release of Information regulations
• Data entry and processing accuracy of 95%
• E-fax
• Use of PDF application
• Kofax

Preferred Skills

• RHIT/RHIA credential preferred (no licensure required)

Education Requirements

• High school diploma or GED required

Required Experience

• At least 3 years of relevant experience
• Minimum 1 year of EPIC/ROI (Release of Information module in EPIC) experience required
• Experience processing medical records requests for patients, doctors' offices, law offices, attorneys, etc.

Important Notes

• Upon submittal, please confirm the candidate has had experience utilizing the EPIC ROI (Release of Information) Module and is able to elaborate on how to use the module in detail. This will be discussed significantly if offered an interview.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading healthcare organization operating a major medical center in Southern California, supporting a broad network of clinical and non-clinical staff across administrative, patient services, and health information management functions. The organization employs patient services representatives, surgical scheduling coordinators, authorization representatives, health information technicians, and other healthcare administrative professionals who deliver high-quality, patient-centered care and operational support across its facilities.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-17314

Industry: Healthcare