Position Summary
We are seeking an experienced Health Informatics Specialist III to support clinical and operational workflow optimization, Epic-related initiatives, and enterprise technology projects.
The ideal candidate will have a strong background in healthcare informatics, clinical workflow analysis, process improvement, and stakeholder collaboration. Nursing experience is preferred, but candidates with a strong clinical informatics background who are not nurses will also be considered.
Epic ASAP and Inpatient experience are required. Experience with Perioperative (Periop) and Ambulatory workflows is a plus.
The specialist will partner with clinical, operational, business, and Digital & Technology Services (DTS) teams to assess current workflows, define future-state processes, support system implementation and optimization, and improve the adoption and effectiveness of healthcare technologies.
A key expectation is capability transfer: the consultant must develop internal team expertise through documentation, reusable templates, workflow standards, mentoring, and knowledge-sharing rather than becoming the sole resource for the assigned area.
Key Responsibilities
1. Clinical Informatics and Stakeholder Collaboration
- Serve as a liaison between Digital & Technology Services and clinical, nursing, provider, allied health, and non-clinical teams.
- Build effective partnerships with clinical and operational leaders to understand business needs and clinical workflow challenges.
- Facilitate stakeholder interviews, requirements-gathering sessions, and workflow design discussions.
- Analyze clinical and operational processes to identify opportunities for technology adoption, workflow optimization, and improved care delivery.
- Communicate project updates, recommendations, risks, and outcomes to stakeholders and leadership.
- Collaborate with cross-functional teams to ensure clinical, operational, and technical requirements are aligned.
2. Epic and Clinical Workflow Optimization
- Apply Epic ASAP and Inpatient workflow knowledge to support clinical system design, implementation, and optimization.
- Assess and document current-state workflows and develop future-state workflow recommendations.
- Gather and document business and clinical requirements, conduct gap analyses, and identify opportunities to improve processes.
- Support Epic build and design decisions in collaboration with application teams and system analysts.
- Identify integration points and dependencies across Epic modules and other clinical and operational systems.
- Participate in system testing, workflow validation, implementation planning, and post-implementation optimization.
- Evaluate workflow effectiveness and recommend improvements to enhance safety, efficiency, and the overall user experience.
3. Project Management and Change Management
- Support enterprise, capital, and operational technology initiatives from assessment and design through implementation and optimization.
- Facilitate design sessions and business process analysis activities.
- Identify risks, evaluate alternative solutions, and recommend approaches to address workflow and implementation gaps.
- Support operational readiness, change management, stakeholder communication, and user adoption.
- Collaborate with education and communications teams to facilitate successful implementation.
- Help establish performance indicators, outcome measures, and auditing processes to evaluate project success.
- Ensure proposed solutions align with organizational standards, regulatory requirements, and applicable quality initiatives.
4. Process Improvement and Quality Management
- Lead or support complex clinical and operational process improvement initiatives.
- Identify opportunities to standardize workflows, reduce operational risks, and improve clinical efficiency.
- Develop workflow recommendations based on stakeholder needs, system capabilities, and process analysis.
- Assess the impact of proposed changes on clinical practice, business processes, education, and research.
- Support downtime planning, clinical communication, and electronic health record reconciliation processes as needed.
- Promote data quality, appropriate documentation, and effective use of healthcare information systems.
5. Knowledge Transfer and Team Development
- Mentor internal Enterprise Health Informatics (EHI) team members and support the development of internal capabilities.
- Create reusable templates, workflow documentation, and standardized process guidelines.
- Document project decisions, lessons learned, implementation approaches, and workflow recommendations.
- Develop knowledge-sharing materials and support the training of internal resources.
- Ensure that knowledge and expertise are transferred to internal teams before the end of the assignment.
Required Qualifications
- Bachelor's degree in a relevant field.
- Strong healthcare informatics experience or relevant clinical informatics expertise.
- Required experience with Epic ASAP and Inpatient workflows.
- Demonstrated experience in clinical workflow analysis and redesign.
- Experience gathering and documenting clinical or operational requirements.
- Strong understanding of healthcare operations and clinical technology environments.
- Experience facilitating stakeholder discussions and collaborating with cross-functional teams.
- Strong analytical, critical-thinking, problem-solving, and communication skills.
- Ability to document workflows, identify process gaps, and recommend practical solutions.
- Ability to work in a hybrid environment and attend on-site meetings as required.