Health Center Medical Assistant

Statement of Purpose

Under the supervision of a licensed provider and direction of the Clinic Manager. This role supports efficient clinic operations in the delivery of comprehensive, patient centered, and integrated care, including but not limited to primary care, behavioral health, women's health, obstetrics, and medication-assisted treatment (MAT). The MA contributes to preventive care, care coordination, and population health management to improve patient outcomes in a federally qualified health center setting aligned with HRSA requirements.

Major Tasks, Duties and Responsibilities

• Room patients and obtain vital signs, medical history, and chief complaints

• Performs clinical and administrative duties in accordance with California Business and Professions Code Sections 2069-2071

• Perform preventive care screenings (e.g., depression screening, tobacco use, BMI)

• Identify and address care gaps using EHR tools and health maintenance alerts

• Prepare patients for examination and assist providers during procedures

• Administer injections, immunizations, and medications as ordered

• Perform point-of-care testing (e.g., glucose, urine dip, pregnancy tests)

• Conduct EKGs, phlebotomy (if applicable), and specimen collection

• Operate and maintain autoclave equipment; ensure proper sterilization of instruments and supplies in accordance with infection control protocols, including documentation and monitoring

• Ensure accurate and timely documentation in the electronic health record (EHR)

• Support preventive health measures, including immunizations, cancer screenings, and annual wellness visits

• Review patient charts prior to visits to identify due or overdue preventive services

• Assist in closing care gaps related to chronic conditions (e.g., diabetes, hypertension)

• Support quality measures aligned with UDS, HEDIS, and organizational QI goals

• Ensure patient confidentiality in accordance with HIPAA

• Conduct patient outreach and support population health initiatives

• Support MAT/SUD with intake, screening, pharmacy coordination, treatment plan and follow up, and reinforce treatment adherence and appointment compliance through patient outreach

• Support obstetric (OB) care by assisting with prenatal visits, coordinating labs and screenings, providing patient education and follow-up, and assisting providers during women's health procedures (e.g., pelvic exams, Pap smears) within scope of practice

• Support Mental Health services by administering and documenting standardized behavioral health screening tools, assist with medication administration processes (non-dispensing), including documentation and coordination with providers

• Participate in safety program to promote client and staff safety

• Maintain professional boundaries and standards of conduct

• Treat clients with respect, care, and concern at all times

• Maintain health and safety standards within the facility

• Recognize personal biases and demonstrate cultural sensitivity when working with diverse populations

• Attend meetings, trainings, and participate in committees as assigned

• Perform other duties as assigned

Medical Assistant Competencies and Performance Expectations

• Ability to complete the above major tasks, duties and responsibilities

• Ability to demonstrate professional judgment and decision-making

• Ability to adhere to professional standards

• Demonstrated proficiency in clinical skills

• Accurately documents patient information in the electronic health record (EHR) in a timely manner

• Adheres to infection control, safety, and clinical protocols at all times

• Demonstrates ability to support integrated care workflows

• Administer specialty injections including but not limited to MAT, psychiatry, and contraception medications.

Prerequisite Qualifications

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

High school diploma or equivalent required.

Completion of a Medical Assistant training program from an accredited institution.

Basic knowledge of medical terminology, clinical procedures, and infection control standards required.

Experience with electronic health records (EHR) systems and basic computer skills is highly desirable.

Ability to perform both front office and back office duties, including patient intake, vital signs, and documentation.

Must have valid California driver's license and liability insurance if driving a personal or company vehicle on BHS business.

Vision, hearing, manual dexterity, and eye-hand coordination must be adequate for the performance of job duties. Ability to stand, walk, sit, bend, and perform clinical and administrative tasks as required.

Ability to maintain confidentiality and comply with HIPAA regulations.