GENERAL PURPOSE OF JOB
The Health Center Lead, Provider is a patient-facing clinician responsible for delivering high-quality care while supporting the day-to-day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care.
In addition to clinical responsibilities, this role provides on-site coordination and operational support to promote efficient workflows, team effectiveness, and a positive patient experience. The Health Center Lead partners closely with operations leadership and serves as a resource for staff, helping address routine operational needs and escalate issues as appropriate.
Located onsite in Oconomowoc, WI.
Schedule: 40hrs/wk
KEY RESPONSIBILITIES
+ Provides comprehensive primary care services, including assessment, diagnosis, treatment, and follow-up, in alignment with evidence-based guidelines.
+ Performs physical examinations and preventive health services.
+ Orders, interprets, and evaluates diagnostic tests.
+ Prescribes medications and treatments in accordance with licensure and clinical standards.
+ Documents patient encounters, care plans, and outcomes accurately in the medical record.
+ Educates patients and families on wellness, prevention, and treatment plans.
+ Manages acute and chronic conditions, utilizing available tools and resources to support ongoing care.
+ Collaborates with care team members to coordinate services, including referrals to internal and external providers.
+ Maintains knowledge of pharmacological treatments, including appropriate use and potential side effects.
+ Adheres to all clinical protocols, regulatory requirements, and organizational policies.
+ Works collaboratively with clinical and non-clinical staff to support a patient-centered care environment.
+ Participates in quality improvement initiatives, patient care programs, and continuing education.
+ Supports compliance with clinical, safety, infection control, and HIPAA standards.
+ Serves as a clinical resource to team members for day-to-day questions and guidance.
+ Supports daily health center operations, helping ensure efficient patient flow and resolution of routine issues.
+ Partners with Operations Leadership to maintain effective workflows, staffing coordination, and service delivery.
+ Assists with staff scheduling updates and communicates coverage needs or gaps.
+ Monitors operational processes such as work queues, logs, and supply levels, escalating concerns as needed.
+ Helps address patient concerns and supports service recovery efforts.
+ Communicates effectively with staff and leadership regarding day-to-day operations.
+ Participates in onboarding, training, and skill development of team members.
+ Provides input to operations leadership on staff performance and operational improvements.
+ Maintains EHR Super User knowledge and supports team utilization of systems.
+ Responds to urgent or emergent situations, providing leadership and coordination as needed.
+ Completes incident reporting and supports follow-up actions.
+ Maintains confidentiality of patient and organizational information.
+ Utilizes technology to communicate with patients in accordance with organizational policies.
+ Demonstrates professionalism, adaptability, and effective communication in all interactions.
+ Performs other duties as assigned.
JOB REQUIREMENTS
Education:
+ Completed master's degree level Nurse Practitioner or Physician Assistant program from an accredited college/university.
Experience:
+ Minimum three (3) years primary care practice experience.
+ 1 year of leadership experience preferred.
+ Ability to work independently.
+ Working with an Electronic Medical Record (EMR).
+ Experience working with pediatric patients in some locations.
+ Certain clients and health centers may require travel.
+ Certain clients and health centers may require phlebotomy.
Certificates, Licenses, Registrations:
+ Active and unrestricted applicable licensure.
+ Current CPR (BLS) certification or must be obtained within 60 days of hire.
+ NPI & DEA.
+ Current National Board Certification.
+ May be required to obtain and maintain a valid DOT Medical Examiner Certification, depending on job responsibilities or location.
Knowledge, Skills & Abilities:
+ Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.
+ Strong clinical assessment and decision-making skills.
+ Ability to balance independent clinical practice with team collaboration.
+ Effective verbal and written communication skills.
+ Strong organizational and problem-solving abilities.
+ Ability to support team coordination and daily operational needs.
+ Proficiency with electronic medical records and standard business software.
+ Ability to manage multiple priorities and respond effectively under pressure.