Health Care Specialist - Poison Center

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Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and in suburban communities. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation.

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Department: Poison Center

FTE: 0.6 (48 hours per pay period)

Workdays: Monday - Friday and every other weekend

Shift(s): Day/Evening rotation

Shift Length: 8 hours

Location: In-Person

Other: Benefits eligible

SUMMARY

Under supervision by a pharmacist or specialist in poison information, provides emergency information and treatment recommendations by phone for poison exposures involving substances of a nontoxic or minimal toxic nature; and promote public poison prevention education.

RESPONSIBILITIES

• Promotes positive customer relations in dealing with patients, visitors, and other employees
• Responds to telephone calls from the public regarding nontoxic or minor poison exposures: determine the type and severity of each exposure; and recommends initial first aid and treatment advice per poison center guidelines
• Responds to telephone calls requesting tablet identification, basic poison information and poison prevention questions
• Performs follow-up calls
• Accurately records medical case information utilizing computerized data collection software
• Participates in case review and quality assurance activities
• Provides public poison prevention education
• Participates in training of new poison information providers
• Completes special projects as assigned
• Promotes effective working relations and works effectively as part of a department team to facilitate the department's ability to meet its goals and objectives
• Responsible for all intradepartmental communication by staff meeting or in-service attendance and information sent by email. Maintains a working knowledge of the poison center policy and procedure manual
• Acts consistently with all HRPC policies, procedures and clinical guidelines and refers all calls outside the scope of their position

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QUALIFICATIONS

Minimum Qualifications:

• 2 years of college education (health and/ or science related studies preferred)
• Graduation from an accredited Pharmacy Technician Program, or Licensed Practical Nurse Program, Emergency Medical Technician-Paramedic Program
• OR-
• An approved equivalent combination of education and experience
• AND-
• LICENSES/ CERTIFICATIONS - TBD

Knowledge/ Skills/ Abilities:

• Computer skills are required
• Strong verbal and writing skills

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You''ve made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients'' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

'',''!*!Total Rewards Package:

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.

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