Highlights
Job Description: Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.
Numbers & Facts
| Location | Ypsilanti, MI |
| Industry | Staffing/Employment Agencies |
| Salary | $19–$21 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Description:
Experience:
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
- Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs.
- The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs..
- Handles member questions regarding group health and wellness solutions and requirements.
- Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services
- Assists with coordination of services with providers
- Handles referrals from providers/members
- Provides navigation/support for member portal interaction
- Schedules initial appointments for members
- Administer member satisfaction surveys
- Assist in the documentation of departmental procedures.
Experience:
- High School Graduate or GED equivalent required. Bachelor's degree in a health care related field is preferred.
- Two years experience in healthcare delivery system, provider office, or the insurance industry required.
- Three to five years work experience in customer service/sales is required.
- Computer skills intermediate/advance is required.
- 2-3 years work experience inbound/outbound call center is preferred.
- Motivational interviewing experience is preferred.
- Experience with working in the CareAdvance platform is preferred.
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.