Our Client, a Health Insurance company, is looking for a Health and Wellness Engagement Assistant for their Detroit, MI location.
Responsibilities:
- Handles member questions regarding group health and wellness solutions and requirements.
- Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services
- Assists with coordination of services with providers
- Handles referrals from providers/members
- Provides navigation/support for member portal interaction
- Schedules initial appointments for members
- Administer member satisfaction surveys
- Assist in the documentation of departmental procedures.
Requirements:
- High School Graduate or GED equivalent required.
- Bachelor's degree in a health care related field is preferred.
- Two years experience in healthcare delivery system, provider office, or the insurance industry required.
- Three to five years work experience in customer service/sales is required.
- Computer skills intermediate/advance is required.
- 2-3 years work experience inbound/outbound call center is preferred.
- Motivational interviewing experience is preferred.
- Experience with working in the CareAdvance platform is preferred.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities