JOB SPECIFIC CORE COMPETENCIES:
- Member Interaction and Service: The Health & Fitness Specialist should be approachable and friendly to all members. They should always have a member first mentality and strive to do the best job they can in service to our members.
- Professionalism: Maintain a high level of professionalism in all aspects of their role, including: all interactions with members, fellow staff, maintaining certifications/qualifications, continued education, and learning and applying new skills.
- Teamwork: Demonstrates ability to work as a cohesive unit, support one another, and work together towards common organizational goals.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Conducts member and non-member appointments without supervision
- Creates personalized exercise prescription based on health and fitness assessments and guidelines established by industry standards and the facility
- Monitors progress for existing members and schedules review appointments as requested
- Follows established procedures when equipment is found to be malfunctioning to return it to operational status as soon as possible, including posting appropriate status signage, notifying the Fitness Supervisor or maintenance personnel, and recording the problem in the appropriate areas immediately upon discovery
- Performs personal training sessions and other commissionable services with members, and maintains records of attendance, payment, and workouts for clients. Health & Fitness Specialist can train up to 25% of their scheduled hours.
- Able to cover shifts and reschedule member appointments, as needed, without supervision
- Able to provide fitness floor coverage without supervision. This includes assisting members and guests with any exercise-related issues or questions, cleaning, and facility rounding
- Able to check and maintain pool chemicals, follow all pool related procedures without supervision, and communicate issues the appropriate individuals
- Able to close the building without supervision, ensuring all closing procedures are followed
- Displays proficiency in the operation of the facility’s computer hardware and software systems, including competency in Hancock Health’s Electronic Medical Records (EMR) system
- Completes all Hancock Health annual requirements without supervision
- Is knowledgeable, aware of, and proficient in all facility rules, regulations, and policies, and enforces them when applicable.
- Is knowledgeable and aware of current information on all center programs, services, and activities, and promotes them regularly
- Greets members and guests by name and with a smile, and always delivers world-class customer service
- Maintains high level of professionalism, in accordance with organizational standards of behavior
- Responds to all emergency situations per facility policy and procedures
- Attends all scheduled employee meetings
- Serves as Manager on Duty (MOD) when needed
- Assumes other duties and projects as assigned.
EXPECTED BEHAVIORS:
EDUCATION AND EXPERIENCE REQUIREMENTS:
MINIMUM QUALIFICATIONS:
- Bachelor’s degree or higher in exercise physiology/science, kinesiology, or other related field, or work experience in the health/fitness industry with a Bachelors’ degree in another field.
- Current personal trainer, registered kinesiotherapist or higher certification that is accredited by the NCCA or ISO 17024.
- BLS (Basic Life Saving)/CPR certification through the American Heart Association required within 90 days of hire
- Basic computer skills, excellent communication and customer service skills required
- Ability to work a flexible schedule as needed, including nights and weekend rotation
PREFERRED QUALIFICATIONS:
- Experience in a community, commercial, or hospital-based fitness center
- Experience in conducting health and fitness assessments and developing exercise programs and prescriptions
PHYSICAL/MENTAL DEMANDS:
- Lift 25 lbs. from floor to waist height, and carry for distances up to 50 feet
- Reaching overhead and squatting to stock office supplies weighing up to 10 lbs. (examples: reams of paper, boxes of folders)
- 1/4 of work day sitting to perform computer-based tasks including document processing, patient scheduling and charges, spreadsheets, Internet duties and other duties
- Sit to and from, stand at office chair
- 7.5-hour work day Monday through Friday, rotating weekends
EQUIPMENT USED: Computer, Fitness equipment
ENVIRONMENTAL CONDITIONS: Works indoors in air conditioned and heated facility.