| Location | Boise, ID |
Job Summary
The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater's Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.
Responsibilities
Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India
Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction
Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency
Partners with Sales to scope, support, and close new Prism opportunities
Collaborates with Product Management to surface client feedback, prioritize enhancements, and improve product maturity
Manages team performance through regular 1-on-1s, goal setting, and career development
Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency
Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working
Coordinates coverage across time zones to support a global client base, including APAC and EMEA
Required Skills
Deep understanding of data pipeline design, data ingestion, and data normalization
Proficiency in SQL and query development for reporting and data analysis
Experience with client reporting platforms and building production-grade reports
Strong client-facing communication skills, including comfort managing escalations at senior levels
Demonstrated ability to lead and develop distributed, cross-functional teams
Exceptional problem-solving skills in high-pressure, client-impacting situations
Ability to operate effectively in early-stage or evolving product environments
Preferred Skills
Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space
Experience supporting pre-sales or solutioning conversations alongside a sales team
Background in data migration, systems integration, or product delivery at scale
Education & Experience
Bachelor's degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus
8+ years of relevant experience in data engineering, technical delivery, or client-facing program management
3+ years of people management experience, preferably leading teams of 10 or more
Experience engaging with senior and executive client stakeholders
Prior experience with project management methodologies and tools