Head of Operations
Middletown, NY | Full-Time | On-Site
$180,000 – $200,000
Fast-growing flexible packaging manufacturer seeking a senior operations leader to oversee end-to-end plant performance. This role is highly strategic and hands-on, responsible for driving execution across production, quality, scheduling, and customer operations while ensuring scalability, efficiency, and accountability across the organization.
Responsibilities
- Lead and manage core operations functions (production, scheduling, customer service, quality, and compliance)
- Define and track KPIs across departments and drive performance accountability
- Oversee operational performance, cost control, and margin optimization
- Run structured operational review cadences using data and metrics
- Identify performance gaps and implement corrective action plans
- Own cross-functional coordination across all plant operations
- Develop and improve SOPs and ensure consistent execution
- Lead root cause analysis and continuous improvement initiatives
- Oversee job costing, SPLH, COGS visibility, and variance tracking
- Partner on hiring, development, and performance management of operations teams
- Evaluate equipment needs and support capital investment decisions
- Identify and implement process improvements and technology opportunities
Qualifications
- 5+ years of leadership experience in manufacturing operations
- Strong understanding of production floor operations and workflows
- Experience managing cross-functional teams and driving accountability
- Background in KPI development, SOP creation, and operational systems
- Knowledge of ERP/MRP systems and production scheduling
- Strong analytical and cost management skills (COGS, job costing, variance analysis)
- Excellent communication skills across all levels of an organization
- Experience with Lean, Six Sigma, or EOS preferred
- Hands-on, decisive leader with strong execution mindset