The Head of Legal Operations and Chief of Staff acts as the primary strategic partner to the General Counsel, ensuring the department's operational goals are in lockstep with the company's broader vision. This role is responsible for turning the Legal & Governance, Risk, and Compliance (GRC) team into a high-performing business unit-- providing the processes, technology, and data insights necessary to enable a 30+-person global team.
You will lead a 2-person Legal Operations team, focusing on high-level strategy and enabling your team to lead their respective workstreams with high degrees of autonomy and accountability.
Key Responsibilities:
Strategic Partnership (Chief of Staff): • Partner with the GC and Legal Leadership (Commercial, Corporate, Litigation, Product, GRC, and Public Sector) to define and execute long-term strategy. • Own operational planning cycles, including the OKR process, roadmap development, and All-Hands meetings, to ensure cross-functional alignment and maximize the team's impact.
Team Leadership & Mentorship: • Manage and mentor the Contracts Manager and Legal Program Manager, empowering them to lead their functional areas with high autonomy. • Provide mentorship on a dotted-line basis to subject matter experts (e.g., Corporate Paralegal, Privacy Program Manager), ensuring process consistency and high-standard workstreams across the broader Legal & GRC organization.
Success Management: • Design and own the reporting framework for tracking departmental success. • Oversee the development of automated dashboards that provide real-time progress against goals, utilizing AI to synthesize data into actionable insights for the GC and Legal Leadership Team.
Legal Finance & Vendor Strategy: • Manage the global Legal budget, forecasting, and accruals. • While partnering with the Procurement team for general needs, you will directly lead the strategy for Legal-specific vendors, including outside counsel and legal tech providers. • Drive outside counsel management strategy, emphasizing data-driven performance reviews and the negotiation of arrangements that optimize litigation and specialty matter spend.
Process & Technology: • Maintain and optimize a world-class Legal & GRC tech stack (e.g., CLM, e-billing, and litigation tools). • Drive business velocity by designing streamlined intake and triage systems for Product and Engineering teams and implementing practical, automated workflow solutions.
Risk & Litigation Operations: • Direct the litigation technology strategy, including the legal hold lifecycle and e-discovery workflows, to ensure defensible compliance in partnership with IT and Security. • Develop and maintain strategic risk registers that provide the GC, Legal Leadership, and executive leadership with a clear, data-driven view of the company's risk landscape.
Ideal Candidate: